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Temu — Terms of Service
| Snapshot 2026-05-21 00:06 UTC | Snapshot 2026-11-02 08:23 UTC | ||||
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| 2 | 2 | ||||
| 3 | # Temu | United States | Terms of Use | 3 | # Temu | United States | Terms of Use | ||
| 4 | 4 | ||||
| n | 5 | Last Updated: November 7, 2025 | n | 5 | Last Updated: November 1, 2026 |
| 6 | 6 | ||||
| 7 | Thank you for using Temu! These Terms of Use (“Terms”) contain the rules and res | 7 | Thank you for using Temu! These Terms of Use (“Terms”) contain the rules and res | ||
| > | trictions that govern your use of our applications, products, services and websi | > | trictions that govern your use of our applications, products, services and websi | ||
| > | tes (“Services”). These Terms form a binding agreement between you and us. By co | > | tes (“Services”). These Terms form a binding agreement between you and us. By co | ||
| > | mpleting the registration process and/or browsing the Services, you represent th | > | mpleting the registration process and/or browsing the Services, you represent th | ||
| > | at (1) you have read, understand and agree to be bound by the Terms; (2) you are | > | at (1) you have read, understand and agree to be bound by the Terms; (2) you are | ||
| > | of legal age and have the capacity to form a binding contract with us; (3) you | > | of legal age and have the capacity to form a binding contract with us; (3) you | ||
| > | have the authority to enter into the Terms personally; and (4) if you are using | > | have the authority to enter into the Terms personally; and (4) if you are using | ||
| > | the Services on behalf of a company or other entity, (a) you agree that “you” in | > | the Services on behalf of a company or other entity, (a) you agree that “you” in | ||
| > | cludes you and that entity, (b) you are an authorized representative of the enti | > | cludes you and that entity, (b) you are an authorized representative of the enti | ||
| > | ty with the authority to bind the entity to these Terms, and (c) you agree to th | > | ty with the authority to bind the entity to these Terms, and (c) you agree to th | ||
| > | ese Terms on the entity’s behalf. You should not access or use the Services unle | > | ese Terms on the entity’s behalf. You should not access or use the Services unle | ||
| > | ss you agree to be bound by all of these Terms. | > | ss you agree to be bound by all of these Terms. | ||
| 8 | 8 | ||||
| 178 | 178 | ||||
| 179 | **11.1 ** We assist you with customer services support involving payment, return | 179 | **11.1 ** We assist you with customer services support involving payment, return | ||
| > | , refund and other areas in connection with your purchase of products. | > | , refund and other areas in connection with your purchase of products. | ||
| 180 | 180 | ||||
| n | 181 | **11.2 ** We want you to be satisfied with your purchases through the Services. | n | 181 | **11.2 ** We want you to be satisfied with your purchases through the Services. |
| > | For all the products purchased on Temu, you may be entitled to a return and refu | > | For all the products purchased on Temu, you may be entitled to a return and refu | ||
| > | nd. For details of return and refund, please visit our Return and Refund Policy | > | nd. For details of return and refund, please visit our Return and Refund Policy | ||
| > | . Please follow the instructions in the policy if you want to request a refund. | > | . Please follow the instructions in the policy if you want to request a refund. | ||
| > | You acknowledge and agree that we may issue a refund to you in accordance with t | > | You acknowledge and agree that we may issue a refund to you in accordance with t | ||
| > | he Return and Refund Policy. | > | he Return and Refund Policy . | ||
| 182 | 182 | ||||
| 183 | Unless otherwise described in the Return and Refund Policy , the refund will not | 183 | Unless otherwise described in the Return and Refund Policy , the refund will not | ||
| > | cover customs, taxes, or any return shipping costs you may incur in the refund | > | cover customs, taxes, or any return shipping costs you may incur in the refund | ||
| > | process. | > | process. | ||
| 184 | 184 | ||||
| 262 | 262 | ||||
| 263 | **18.4 Exclusive Venue.** Any dispute of any sort between you and us that arises | 263 | **18.4 Exclusive Venue.** Any dispute of any sort between you and us that arises | ||
| > | out of or in connection with the Services and is not subject to arbitration or | > | out of or in connection with the Services and is not subject to arbitration or | ||
| > | eligible for small claims action, shall be decided exclusively by a court of com | > | eligible for small claims action, shall be decided exclusively by a court of com | ||
| > | petent jurisdiction located in New York, New York. You hereby consent to, and wa | > | petent jurisdiction located in New York, New York. You hereby consent to, and wa | ||
| > | ive all defense of lack of personal jurisdiction and forum non conveniens with r | > | ive all defense of lack of personal jurisdiction and forum non conveniens with r | ||
| > | espect to, venue and jurisdiction in such courts. | > | espect to, venue and jurisdiction in such courts. | ||
| 264 | 264 | ||||
| n | 265 | **18.5 Notice.** You acknowledge and agree that we may give notice to you throug | n | 265 | **18.5 Notice.** You acknowledge and agree that we may give notice to you throug |
| > | h email using the latest email address you provided to us, which constitutes eff | > | h email using the latest email address you provided to us, which constitutes eff | ||
| > | ective notice. Therefore, you are responsible for keeping your email address inf | > | ective notice. Therefore, you are responsible for keeping your email address inf | ||
| > | ormation with us up to date. You may give notice to us at the following address: | > | ormation with us up to date. You may give notice to us at the following address: | ||
| > | Whaleco Inc., 1666 Connecticut Ave NW #500, Washington, DC 20009, USA. | ||||
| 266 | |||||
| 267 | Whaleco Inc. | ||||
| 268 | |||||
| 269 | Suite 355, 31 St. James Avenue | ||||
| 270 | |||||
| 271 | Boston, Massachusetts 02116 | ||||
| 272 | |||||
| 273 | USA | ||||
| 274 | 266 | ||||
| 275 | Such notice shall be deemed given when received by us by letter delivered by nat | 267 | Such notice shall be deemed given when received by us by letter delivered by nat | ||
| > | ionally recognized overnight delivery service or first-class postage prepaid mai | > | ionally recognized overnight delivery service or first-class postage prepaid mai | ||
| > | l at the above address. | > | l at the above address. | ||
| 276 | 268 | ||||
| 304 | 296 | ||||
| 305 | **19.4 Waiver of Class and Other Non-Individualized Relief. YOU AND WE AGREE THA | 297 | **19.4 Waiver of Class and Other Non-Individualized Relief. YOU AND WE AGREE THA | ||
| > | T, EXCEPT AS SPECIFIED IN SECTION 19.9, EACH OF US MAY BRING CLAIMS AGAINST THE | > | T, EXCEPT AS SPECIFIED IN SECTION 19.9, EACH OF US MAY BRING CLAIMS AGAINST THE | ||
| > | OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT ON A CLASS, REPRESENTATIVE, OR COLLECT | > | OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT ON A CLASS, REPRESENTATIVE, OR COLLECT | ||
| > | IVE BASIS, AND THE PARTIES HEREBY WAIVE ALL RIGHTS TO HAVE ANY DISPUTE BE BROUGH | > | IVE BASIS, AND THE PARTIES HEREBY WAIVE ALL RIGHTS TO HAVE ANY DISPUTE BE BROUGH | ||
| > | T, HEARD, ADMINISTERED, RESOLVED, OR ARBITRATED ON A CLASS, COLLECTIVE, REPRESEN | > | T, HEARD, ADMINISTERED, RESOLVED, OR ARBITRATED ON A CLASS, COLLECTIVE, REPRESEN | ||
| > | TATIVE, OR MASS ACTION BASIS. ONLY INDIVIDUAL RELIEF IS AVAILABLE, AND DISPUTES | > | TATIVE, OR MASS ACTION BASIS. ONLY INDIVIDUAL RELIEF IS AVAILABLE, AND DISPUTES | ||
| > | OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR CONSOLIDATED WITH THOS | > | OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR CONSOLIDATED WITH THOS | ||
| > | E OF ANY OTHER CUSTOMER OR USER. ** Subject to this Arbitration Agreement, the a | > | E OF ANY OTHER CUSTOMER OR USER. ** Subject to this Arbitration Agreement, the a | ||
| > | rbitrator may award declaratory or injunctive relief only in favor of the indivi | > | rbitrator may award declaratory or injunctive relief only in favor of the indivi | ||
| > | dual party seeking relief and only to the extent necessary to provide relief war | > | dual party seeking relief and only to the extent necessary to provide relief war | ||
| > | ranted by the party's individual claim. Nothing in this paragraph is intended to | > | ranted by the party's individual claim. Nothing in this paragraph is intended to | ||
| > | , nor shall it, affect the terms and conditions under Section 19.9. Notwithstand | > | , nor shall it, affect the terms and conditions under Section 19.9. Notwithstand | ||
| > | ing anything to the contrary in this Arbitration Agreement, if a final decision, | > | ing anything to the contrary in this Arbitration Agreement, if a final decision, | ||
| > | not subject to any further appeal or recourse, determines that the limitations | > | not subject to any further appeal or recourse, determines that the limitations | ||
| > | of this Section are invalid or unenforceable as to a particular claim or request | > | of this Section are invalid or unenforceable as to a particular claim or request | ||
| > | for relief (such as a request for public injunctive relief), you and we agree t | > | for relief (such as a request for public injunctive relief), you and we agree t | ||
| > | hat that particular claim or request for relief (and only that particular claim | > | hat that particular claim or request for relief (and only that particular claim | ||
| > | or request for relief) shall be severed from the arbitration and may be litigate | > | or request for relief) shall be severed from the arbitration and may be litigate | ||
| > | d only in the courts provided for under Section 18.4. All other Disputes shall b | > | d only in the courts provided for under Section 18.4. All other Disputes shall b | ||
| > | e arbitrated or litigated in small claims court. This subsection does not preven | > | e arbitrated or litigated in small claims court. This subsection does not preven | ||
| > | t you or us from participating in a class-wide settlement of claims. | > | t you or us from participating in a class-wide settlement of claims. | ||
| 306 | 298 | ||||
| t | 307 | **19.5 Rules and Forum.** The Terms evidence a transaction involving interstate | t | 299 | **19.5 Rules and Forum.** The Terms evidence a transaction involving interstate |
| > | commerce; and notwithstanding any other provision herein with respect to the app | > | commerce; and notwithstanding any other provision herein with respect to the app | ||
| > | licable substantive law, the Federal Arbitration Act, 9 U.S.C. § 1 et seq., will | > | licable substantive law, the Federal Arbitration Act, 9 U.S.C. § 1 et seq., will | ||
| > | govern the interpretation and enforcement of this Arbitration Agreement and any | > | govern the interpretation and enforcement of this Arbitration Agreement and any | ||
| > | arbitration proceedings. If the informal dispute resolution process described a | > | arbitration proceedings. If the informal dispute resolution process described a | ||
| > | bove does not resolve satisfactorily within sixty (60) days after receipt of Not | > | bove does not resolve satisfactorily within sixty (60) days after receipt of Not | ||
| > | ice, you and we agree that either party shall have the right to finally resolve | > | ice, you and we agree that either party shall have the right to finally resolve | ||
| > | the Dispute through binding arbitration. The arbitration will be conducted by Am | > | the Dispute through binding arbitration. The arbitration will be conducted by Am | ||
| > | erican Arbitration Association (the “AAA”), an established alternative dispute r | > | erican Arbitration Association (the “AAA”), an established alternative dispute r | ||
| > | esolution provider, under its rules, including Consumer Arbitration Rules (the “ | > | esolution provider, under its rules, including Consumer Arbitration Rules (the “ | ||
| > | AAA Rules”), then in effect, unless otherwise required by law. AAA’s rules are a | > | AAA Rules”), then in effect, unless otherwise required by law. AAA’s rules are a | ||
| > | lso available at https://adr.org/consumer. For all actions under the AAA Rules, | > | lso available at https://adr.org/consumer . For all actions under the AAA Rules, | ||
| > | the proceedings may be filed where your residence is, or in New York, New York, | > | the proceedings may be filed where your residence is, or in New York, New York, | ||
| > | and any in-person hearings will be conducted at a location which is reasonably c | > | and any in-person hearings will be conducted at a location which is reasonably | ||
| > | onvenient to both parties taking into account their ability to travel and other | > | convenient to both parties taking into account their ability to travel and other | ||
| > | pertinent circumstances. If AAA is not available to arbitrate, the parties will | > | pertinent circumstances. If AAA is not available to arbitrate, the parties will | ||
| > | select an alternative arbitral forum. Your responsibility to pay any AAA fees an | > | select an alternative arbitral forum. Your responsibility to pay any AAA fees a | ||
| > | d costs will be solely as set forth in the applicable AAA rules. | > | nd costs will be solely as set forth in the applicable AAA rules. | ||
| 308 | 300 | ||||
| 309 | If the Parties are not able to resolve the Dispute through the mandatory informa | 301 | If the Parties are not able to resolve the Dispute through the mandatory informa | ||
| > | l dispute resolution process referenced above, either party may initiate an arbi | > | l dispute resolution process referenced above, either party may initiate an arbi | ||
| > | tration proceeding by sending a demand to the other party that describes the nat | > | tration proceeding by sending a demand to the other party that describes the nat | ||
| > | ure and basis for the claim and includes all of the information required in the | > | ure and basis for the claim and includes all of the information required in the | ||
| > | arbitration notice (“Arbitration Notice”). The Party initiating arbitration must | > | arbitration notice (“Arbitration Notice”). The Party initiating arbitration must | ||
| > | include as part of the demand a personally signed certification of compliance w | > | include as part of the demand a personally signed certification of compliance w | ||
| > | ith the informal dispute resolution process. The Arbitration Notice must include | > | ith the informal dispute resolution process. The Arbitration Notice must include | ||
| > | : (1) the name, telephone number, mailing address, e‐mail address of the party s | > | : (1) the name, telephone number, mailing address, e‐mail address of the party s | ||
| > | eeking arbitration and the account username (if applicable) as well as the email | > | eeking arbitration and the account username (if applicable) as well as the email | ||
| > | address associated with any applicable account; (2) a statement of the legal cl | > | address associated with any applicable account; (2) a statement of the legal cl | ||
| > | aims being asserted and the factual bases of those claims; (3) a description of | > | aims being asserted and the factual bases of those claims; (3) a description of | ||
| > | the remedy sought and an accurate, good‐faith calculation of the amount in contr | > | the remedy sought and an accurate, good‐faith calculation of the amount in contr | ||
| > | oversy in United States Dollars; (4) a statement certifying completion of the in | > | oversy in United States Dollars; (4) a statement certifying completion of the in | ||
| > | formal dispute resolution process as described above; and (5) evidence that the | > | formal dispute resolution process as described above; and (5) evidence that the | ||
| > | requesting party has paid any necessary filing fees in connection with such arbi | > | requesting party has paid any necessary filing fees in connection with such arbi | ||
| > | tration. If the party requesting arbitration is represented by counsel, the Arbi | > | tration. If the party requesting arbitration is represented by counsel, the Arbi | ||
| > | tration Notice shall also include counsel’s name, telephone number, mailing addr | > | tration Notice shall also include counsel’s name, telephone number, mailing addr | ||
| > | ess, and email address. Such counsel must also sign the Arbitration Notice. By s | > | ess, and email address. Such counsel must also sign the Arbitration Notice. By s | ||
| > | igning the Arbitration Notice, counsel certifies to the best of counsel’s knowle | > | igning the Arbitration Notice, counsel certifies to the best of counsel’s knowle | ||
| > | dge, information, and belief, formed after an inquiry reasonable under the circu | > | dge, information, and belief, formed after an inquiry reasonable under the circu | ||
| > | mstances, that: (1) the Arbitration Notice is not being presented for any improp | > | mstances, that: (1) the Arbitration Notice is not being presented for any improp | ||
| > | er purpose, such as to harass, cause unnecessary delay, or needlessly increase t | > | er purpose, such as to harass, cause unnecessary delay, or needlessly increase t | ||
| > | he cost of dispute resolution; (2) the claims, defenses and other legal contenti | > | he cost of dispute resolution; (2) the claims, defenses and other legal contenti | ||
| > | ons are warranted by existing law or by a nonfrivolous argument for extending, m | > | ons are warranted by existing law or by a nonfrivolous argument for extending, m | ||
| > | odifying, or reversing existing law or for establishing new law; and (3) the fac | > | odifying, or reversing existing law or for establishing new law; and (3) the fac | ||
| > | tual and damages contentions have evidentiary support or, if specifically so ide | > | tual and damages contentions have evidentiary support or, if specifically so ide | ||
| > | ntified, will likely have evidentiary support after a reasonable opportunity for | > | ntified, will likely have evidentiary support after a reasonable opportunity for | ||
| > | further investigation or discovery. Unless you and we otherwise agree, or the B | > | further investigation or discovery. Unless you and we otherwise agree, or the B | ||
| > | atch Arbitration process discussed in Section 19.9 is triggered, the arbitration | > | atch Arbitration process discussed in Section 19.9 is triggered, the arbitration | ||
| > | will be conducted in the county where you reside. Subject to the applicable AAA | > | will be conducted in the county where you reside. Subject to the applicable AAA | ||
| > | rules, the arbitrator may direct a limited and reasonable exchange of informati | > | rules, the arbitrator may direct a limited and reasonable exchange of informati | ||
| > | on between the parties, consistent with the expedited nature of the arbitration. | > | on between the parties, consistent with the expedited nature of the arbitration. | ||
| > | If the AAA is not available to arbitrate, the parties will select an alternativ | > | If the AAA is not available to arbitrate, the parties will select an alternativ | ||
| > | e arbitral forum. Your responsibility to pay any AAA fees and costs will be sole | > | e arbitral forum. Your responsibility to pay any AAA fees and costs will be sole | ||
| > | ly as set forth in the applicable AAA Rules. You and we agree that all materials | > | ly as set forth in the applicable AAA Rules. You and we agree that all materials | ||
| > | and documents exchanged during the arbitration proceedings shall be kept confid | > | and documents exchanged during the arbitration proceedings shall be kept confid | ||
| > | ential and shall not be shared with anyone except the parties’ attorneys, accoun | > | ential and shall not be shared with anyone except the parties’ attorneys, accoun | ||
| > | tants, or business advisors, and then subject to the condition that they agree t | > | tants, or business advisors, and then subject to the condition that they agree t | ||
| > | o keep all materials and documents exchanged during the arbitration proceedings | > | o keep all materials and documents exchanged during the arbitration proceedings | ||
| > | confidential. During the arbitration, the amount of any settlement offer made by | > | confidential. During the arbitration, the amount of any settlement offer made by | ||
| > | you or us must not be disclosed to the arbitrator until after the arbitrator ma | > | you or us must not be disclosed to the arbitrator until after the arbitrator ma | ||
| > | kes a final decision and award, if any. | > | kes a final decision and award, if any. | ||
| 310 | 302 | ||||