Side-by-side diff
Temu — Refund Policy
| Snapshot 2026-07-15 15:58 UTC | Snapshot 2026-09-11 08:26 UTC | ||||
|---|---|---|---|---|---|
| 154 | 154 | ||||
| 155 | II. Please make sure that you do NOT accidentally include any items in your retu | 155 | II. Please make sure that you do NOT accidentally include any items in your retu | ||
| > | rn package that you do not wish to return. If you have accidentally included a w | > | rn package that you do not wish to return. If you have accidentally included a w | ||
| > | rong item, please contact Customer Service . We cannot promise that wrong items | > | rong item, please contact Customer Service . We cannot promise that wrong items | ||
| > | will be found and returned and we do not store or provide refunds or compensatio | > | will be found and returned and we do not store or provide refunds or compensatio | ||
| > | n for such items. | > | n for such items. | ||
| 156 | 156 | ||||
| t | t | 157 | III. According to applicable laws, the customer has statutory warranty rights fo | ||
| > | r a period of time from the delivery of the product to obtain the implementation | ||||
| > | of the legal conformity guarantee in the event of defects in conformity or hidd | ||||
| > | en defects of the delivered products. In case of used goods the warranty period | ||||
| > | can be shorter. Please contact Customer Service if you have passed the return wi | ||||
| > | ndow and encountered such a case. | ||||
| 158 | |||||
| 157 | III. To protect the fairness and integrity of the platform, Temu may conduct hol | 159 | IV. To protect the fairness and integrity of the platform, Temu may conduct holi | ||
| > | istic analyses of return behavior. Return requests that are inconsistent with Te | > | stic analyses of return behavior. Return requests that are inconsistent with Tem | ||
| > | mu's return policies may be considered indicative of return fraud or abuse of re | > | u's return policies may be considered indicative of return fraud or abuse of ret | ||
| > | turn services. | > | urn services. | ||
| 158 | 160 | ||||
| 159 | Return fraud or abuse may include, but is not limited to, conduct such as repeat | 161 | Return fraud or abuse may include, but is not limited to, conduct such as repeat | ||
| > | edly engaging in abnormal or improper use of return services, including making i | > | edly engaging in abnormal or improper use of return services, including making i | ||
| > | mproperly frequent or excessive returns, sending back empty packages or packages | > | mproperly frequent or excessive returns, sending back empty packages or packages | ||
| > | containing irrelevant items, intentionally falsifying evidence (e.g., manipulat | > | containing irrelevant items, intentionally falsifying evidence (e.g., manipulat | ||
| > | ed labels) to support refund claims. | > | ed labels) to support refund claims. | ||
| 160 | 162 | ||||