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Microsoft Store — owned by Microsoft Corporation — Refund Policy —
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Accounts Payment and billing Payment and billing Get a refund for apps and games purchased from Microsoft Store # Get a refund for apps and games purchased from Microsoft Store If you purchased a game or app from Microsoft, you may be able to request a refund. To request a refund on apps and games for use on **Xbox** , go to Request a refund for digital games . To learn about refund eligibility, select a tab below. Apps on a PC Games on a PC ## How to request a refund for Microsoft Store apps on a Windows PC Digital goods like apps, games, add-on content, subscriptions, movies, TV shows, and books aren't refundable unless the offer or applicable law states that you're eligible for a refund. For detailed info about return and refund policies, see Microsoft Terms of Sale . **Notes:** - If you don't recognize a charge on your account, you can now investigate it on the Manage your payments page of your Microsoft account dashboard. Learn more. - In Australia, this return information does not affect any remedy you may have under the Australian Consumer Law. Please refer to Microsoft and the Australian Consumer Law for details of your rights under the Australian Consumer Law. ## How to request a refund for Microsoft Store games on a Windows PC - Go to the Xbox support page to Request a refund for digital games and sign in. - Select the relevant item and choose **Request a refund**. - Provide the reasons for your request and select **Next**. - If everything is correct, select **Submit**. When you request a refund, it may take 72 hours to process the request. We'll contact you with updates, or you can check the **Refund status** tab. **Notes:** - Online returns are not available in all markets. If you cannot request a return online, please contact Sales support. - Single items from within a bundle cannot be returned. - Digital gift cards and service/subscription cards may also be eligible for return. For detailed info about the return and refund policy, see Microsoft Terms of Sale. - If you see we've issued the refund, but the money hasn't been credited back to your payment provider, please wait a few days. Refunds are generally processed within 3–5 business days and are applied to the original payment option. - If you don't recognize a charge on your account, you can now investigate it on the Manage your payments page of your Microsoft account dashboard. Learn more. - In Australia, this return information does not affect any remedy you may have under the Australian Consumer Law. Please refer to Microsoft and the Australian Consumer Law for details of your rights under the Australian Consumer Law. - Microsoft will not accept returns of purchases of Microsoft products or other products purchased from another retailer. ## Need more help? To download already purchased apps and games, go to your Order history . How to investigate a billing charge from Microsoft **Contact Support** Get fast, automated support, 24/7 from Xbox Support . SUBSCRIBE RSS FEEDS ### Need more help? ### Want more options? Discover Community Contact Us Explore subscription benefits, browse training courses, learn how to secure your device, and more. Microsoft 365 subscription benefits Microsoft 365 training Microsoft security Accessibility center Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. Ask the Microsoft Community Microsoft Tech Community Windows Insiders Microsoft 365 Insiders Find solutions to common problems or get help from a support agent. Online support