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JPMorgan Chase — Online Privacy Policy
| Snapshot 2026-05-21 00:19 UTC | Snapshot 2026-05-21 00:40 UTC | ||||
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| 13 | 13 | ||||
| 14 | Download French version (PDF) | 14 | Download French version (PDF) | ||
| 15 | 15 | ||||
| n | 16 | Your privacy is important to us. This Online Privacy Policy explains how we coll | n | 16 | Your privacy is important to us. This Online Privacy Policy explains how we coll |
| > | ect, share, use, and protect information when you visit or use this online servi | > | ect, share, use, and protect information when you visit or use this online servi | ||
| > | ce and any other online services offered by the U.S. and Canada banking and non- | > | ce and any other online services offered by the U.S. and Canada banking and non- | ||
| > | banking affiliates and subsidiaries of Chase that link to or reference this poli | > | banking affiliates and subsidiaries of Chase that link to or reference this poli | ||
| > | cy (collectively, our âonline servicesâ). This policy covers Chaseâs many | > | cy (collectively, our “online services”). This policy covers Chase’s many online | ||
| > | online services, including the Chase websites, Chase Mobile, and Chase-branded s | > | services, including the Chase websites, Chase Mobile, and Chase-branded social | ||
| > | ocial media sites or pages, as well as any interactions you may have while viewi | > | media sites or pages, as well as any interactions you may have while viewing con | ||
| > | ng content provided through one of Chaseâs digital advertising campaigns. | > | tent provided through one of Chase’s digital advertising campaigns. | ||
| 17 | 17 | ||||
| 18 | As you review this Online Privacy Policy, here are a few general principles to k | 18 | As you review this Online Privacy Policy, here are a few general principles to k | ||
| > | eep in mind: | > | eep in mind: | ||
| 19 | 19 | ||||
| 20 | - Our online services linking to this notice are intended for a U.S. and Canadia | 20 | - Our online services linking to this notice are intended for a U.S. and Canadia | ||
| > | n audience. If you visit or use one of these online services, your information m | > | n audience. If you visit or use one of these online services, your information m | ||
| > | ay be transferred or processed in the United States. For non-U.S. and non-Canadi | > | ay be transferred or processed in the United States. For non-U.S. and non-Canadi | ||
| > | an online services, please review the privacy policy applicable to that service | > | an online services, please review the privacy policy applicable to that service | ||
| > | to understand how your information will be treated and safeguarded. | > | to understand how your information will be treated and safeguarded. | ||
| n | 21 | - With the exception of the Chase First Bankingâ program, our online services | n | 21 | - With the exception of the Chase First Banking℠ program, our online services ar |
| > | are not intended for children under 13. We do not knowingly collect personal inf | > | e not intended for children under 13. We do not knowingly collect personal infor | ||
| > | ormation from children under 13 without parental consent. For details about our | > | mation from children under 13 without parental consent. For details about our ha | ||
| > | handling of childrenâs personal information in connection with Chase First Ban | > | ndling of children’s personal information in connection with Chase First Banking | ||
| > | king, please review our Childrenâs Privacy Policy. | > | , please review our Children’s Privacy Policy. | ||
| 22 | - If you are a U.S. consumer and have a financial product or service with us, we | 22 | - If you are a U.S. consumer and have a financial product or service with us, we | ||
| > | will use and share any information that we collect from or about you in accorda | > | will use and share any information that we collect from or about you in accorda | ||
| > | nce with our U.S. Consumer Privacy Notice, which offers you certain choices with | > | nce with our U.S. Consumer Privacy Notice, which offers you certain choices with | ||
| > | respect to the use and sharing of your personal information. | > | respect to the use and sharing of your personal information. | ||
| 23 | - If you are a California resident, you may have rights under the California Con | 23 | - If you are a California resident, you may have rights under the California Con | ||
| > | sumer Privacy Act. Learn more about your CCPA rights | > | sumer Privacy Act. Learn more about your CCPA rights | ||
| 24 | - Businesses in Canada can find additional information in the J.P. Morgan Canada | 24 | - Businesses in Canada can find additional information in the J.P. Morgan Canada | ||
| > | Privacy Notice | > | Privacy Notice | ||
| 30 | 30 | ||||
| 31 | #### Personal Information | 31 | #### Personal Information | ||
| 32 | 32 | ||||
| n | 33 | When you visit or use our online services, we may collect personal information f | n | 33 | When you visit or use our online services, we may collect personal information f |
| > | rom or about you including your name, email address, mailing address, telephone | > | rom or about you including your name, email address, mailing address, telephone | ||
| > | number(s), account numbers, limited location information, user name and password | > | number(s), account numbers, limited location information, user name and password | ||
| > | . We may also collect payment card information, tax identification numbers, driv | > | . We may also collect payment card information, tax identification numbers, driv | ||
| > | erâs license numbers (or comparable) when you provide such information while u | > | er’s license numbers (or comparable) when you provide such information while usi | ||
| > | sing our online services and where we believe it is reasonably required for ordi | > | ng our online services and where we believe it is reasonably required for ordina | ||
| > | nary business purposes. | > | ry business purposes. | ||
| 34 | 34 | ||||
| 35 | #### Usage and Other Information | 35 | #### Usage and Other Information | ||
| 36 | 36 | ||||
| 38 | 38 | ||||
| 39 | #### Chase Mobile | 39 | #### Chase Mobile | ||
| 40 | 40 | ||||
| n | 41 | For your convenience, Chase offers you the ability to access some of our product | n | 41 | For your convenience, Chase offers you the ability to access some of our product |
| > | s and services through mobile applications and mobile-optimized websites (âCha | > | s and services through mobile applications and mobile-optimized websites (“Chase | ||
| > | se Mobileâ). When you interact with us through Chase Mobile, we may collect i | > | Mobile”). When you interact with us through Chase Mobile, we may collect infor | ||
| > | nformation such as unique device identifiers for your mobile device, your screen | > | mation such as unique device identifiers for your mobile device, your screen res | ||
| > | resolution and other device settings, information about your location, and anal | > | olution and other device settings, information about your location, and analytic | ||
| > | ytical information about how you use your mobile device. We may ask your permis | > | al information about how you use your mobile device. We may ask your permission | ||
| > | sion before collecting certain information (such as precise geo-location informa | > | before collecting certain information (such as precise geo-location information | ||
| > | tion) through Chase Mobile. | > | ) through Chase Mobile. | ||
| 42 | 42 | ||||
| 43 | #### Additional Sources of Information | 43 | #### Additional Sources of Information | ||
| 44 | 44 | ||||
| 78 | 78 | ||||
| 79 | We, or our service providers, and other companies we work with may deploy and us | 79 | We, or our service providers, and other companies we work with may deploy and us | ||
| > | e cookies, web beacons, local shared objects and other tracking technologies for | > | e cookies, web beacons, local shared objects and other tracking technologies for | ||
| > | the following purposes: fraud prevention and monitoring our advertising and mar | > | the following purposes: fraud prevention and monitoring our advertising and mar | ||
| > | keting campaign performance. Some of these tracking tools may detect characteris | > | keting campaign performance. Some of these tracking tools may detect characteris | ||
| > | tics or settings of the specific device you use to access our online services. | > | tics or settings of the specific device you use to access our online services. | ||
| 80 | 80 | ||||
| n | 81 | - âCookiesâ are small amounts of data a website can send to a visitorâs we | n | 81 | - “Cookies” are small amounts of data a website can send to a visitor’s web brow |
| > | b browser. They are often stored on the device you are using to help track your | > | ser. They are often stored on the device you are using to help track your areas | ||
| > | areas of interest. Cookies may also enable us or our service providers and othe | > | of interest. Cookies may also enable us or our service providers and other comp | ||
| > | r companies we work with to relate your use of our online services over time to | > | anies we work with to relate your use of our online services over time to custom | ||
| > | customize your experience. Most web browsers allow you to adjust your browser s | > | ize your experience. Most web browsers allow you to adjust your browser setting | ||
| > | ettings to decline or delete cookies, but doing so may degrade your experience w | > | s to decline or delete cookies, but doing so may degrade your experience with ou | ||
| > | ith our online services. | > | r online services. | ||
| 82 | - Clear GIFs, pixel tags or web beaconsâwhich are typically one-pixel, transpa | 82 | - Clear GIFs, pixel tags or web beacons—which are typically one-pixel, transpare | ||
| > | rent images located on a webpage or in an email or other messageâor similar te | > | nt images located on a webpage or in an email or other message—or similar techno | ||
| > | chnologies may be used on our sites and in some of our digital communications (s | > | logies may be used on our sites and in some of our digital communications (such | ||
| > | uch as email or other marketing messages). They may also be used when you are se | > | as email or other marketing messages). They may also be used when you are served | ||
| > | rved advertisements or you otherwise interact with advertisements outside of our | > | advertisements or you otherwise interact with advertisements outside of our onl | ||
| > | online services. These are principally used to help recognize users, assess tra | > | ine services. These are principally used to help recognize users, assess traffic | ||
| > | ffic patterns and measure site or campaign engagement. | > | patterns and measure site or campaign engagement. | ||
| 83 | - Local Shared Objects, sometimes referred to as âflash cookiesâ may be stor | 83 | - Local Shared Objects, sometimes referred to as “flash cookies” may be stored o | ||
| > | ed on your hard drive using a media player or other software installed on your d | > | n your hard drive using a media player or other software installed on your devic | ||
| > | evice. Local Shared Objects are similar to cookies in terms of their operation, | > | e. Local Shared Objects are similar to cookies in terms of their operation, but | ||
| > | but may not be managed in your browser in the same way. | > | may not be managed in your browser in the same way. | ||
| 84 | 84 | ||||
| 85 | ### Online advertising | 85 | ### Online advertising | ||
| 86 | 86 | ||||
| 87 | You will see advertisements when you use many of our online services. These adve | 87 | You will see advertisements when you use many of our online services. These adve | ||
| > | rtisements may be for our own products or services (including pre-screened offer | > | rtisements may be for our own products or services (including pre-screened offer | ||
| > | s of credit) or for products and services offered by third parties. Which advert | > | s of credit) or for products and services offered by third parties. Which advert | ||
| > | isements you see is often determined using the information we or our affiliates, | > | isements you see is often determined using the information we or our affiliates, | ||
| > | service providers and other companies that we work with have about you, includi | > | service providers and other companies that we work with have about you, includi | ||
| > | ng information about your relationships with us (e.g., types of accounts held, t | > | ng information about your relationships with us (e.g., types of accounts held, t | ||
| > | ransactional information, location of banking activity). To that end, where perm | > | ransactional information, location of banking activity). To that end, where perm | ||
| > | itted by applicable law, we may share with others the information we collect fro | > | itted by applicable law, we may share with others the information we collect fro | ||
| > | m and about you as stated in this policy under Information We Collect. | > | m and about you as stated in this policy under Information We Collect. | ||
| 88 | 88 | ||||
| n | 89 | Online behavioral advertising (also known as âOBAâ or âinterest-based adve | n | 89 | Online behavioral advertising (also known as “OBA” or “interest-based advertisin |
| > | rtisingâ) refers to the practice of collecting information from a computer or | > | g”) refers to the practice of collecting information from a computer or device r | ||
| > | device regarding a visitorâs web-browsing activities across non-affiliated web | > | egarding a visitor’s web-browsing activities across non-affiliated websites over | ||
| > | sites over time in order to deliver advertisements that may be of interest to th | > | time in order to deliver advertisements that may be of interest to that visitor | ||
| > | at visitor based on their browsing history. Through OBA, we hope to deliver adve | > | based on their browsing history. Through OBA, we hope to deliver advertisements | ||
| > | rtisements that are most likely to be of interest to you using information about | > | that are most likely to be of interest to you using information about your othe | ||
| > | your other web-browsing activities (e.g., the web pages you visit, search terms | > | r web-browsing activities (e.g., the web pages you visit, search terms you enter | ||
| > | you enter, and the way you move through our online services on your computer or | > | , and the way you move through our online services on your computer or device) o | ||
| > | device) or your personal profile (e.g., demographic or location information). C | > | r your personal profile (e.g., demographic or location information). Certain com | ||
| > | ertain companies we work with may set cookies and use related tracking technolog | > | panies we work with may set cookies and use related tracking technologies, such | ||
| > | ies, such as the clear GIFs discussed above, throughout our online services or i | > | as the clear GIFs discussed above, throughout our online services or in our comm | ||
| > | n our communications to support these OBA efforts. If you do not want your infor | > | unications to support these OBA efforts. If you do not want your information col | ||
| > | mation collected and used by the companies we work with for OBA purposes, you ca | > | lected and used by the companies we work with for OBA purposes, you can opt out | ||
| > | n opt out of this form of OBA by following the instructions in the next section. | > | of this form of OBA by following the instructions in the next section. | ||
| 90 | 90 | ||||
| 91 | ### Opting Out of "Online Behavioral Advertising" (OBA) | 91 | ### Opting Out of "Online Behavioral Advertising" (OBA) | ||
| 92 | 92 | ||||
| 93 | There are two (2) ways that you can opt out of OBA from certain Chase ads on thi | 93 | There are two (2) ways that you can opt out of OBA from certain Chase ads on thi | ||
| > | rd- party websites. One way is through the cross-industry Self-Regulatory Progra | > | rd- party websites. One way is through the cross-industry Self-Regulatory Progra | ||
| > | m for Online Behavioral Advertising managed by the Digital Advertising Alliance | > | m for Online Behavioral Advertising managed by the Digital Advertising Alliance | ||
| > | (DAA). To opt out of OBA, please click on the following link and follow the inst | > | (DAA). To opt out of OBA, please click on the following link and follow the inst | ||
| > | ructions: http://youradchoices.com . Another way to opt out of OBA is by clickin | > | ructions: http://youradchoices.com . Another way to opt out of OBA is by clickin | ||
| > | g on the Advertising Options Icon featured on certain Chase ads on third-party w | > | g on the Advertising Options Icon featured on certain Chase ads on third-party w | ||
| > | ebsites. When clicked it _(i) describes the collection and uses of data gathered | > | ebsites. When clicked it _(i) describes the collection and uses of data gathered | ||
| > | at the relevant third-party website and (ii) provides a way for you to opt out | > | at the relevant third-party website and (ii) provides a way for you to opt out | ||
| > | of data collection and use by the third parties listed for the purposes of OBA. | > | of data collection and use by the third parties listed for the purposes of OBA. | ||
| > | If you choose to opt out, our service provider will communicate your opt out el | > | If you choose to opt out, our service provider will communicate your opt out el | ||
| > | ection to the relevant third-party advertising partners and a cookie will be pla | > | ection to the relevant third-party advertising partners and a cookie will be pla | ||
| > | ced on your browser indicating your decision to opt out._ | > | ced on your browser indicating your decision to opt out._ | ||
| 94 | 94 | ||||
| n | 95 | _Bear in mind that because cookies are stored by your browser, if you use differ | n | 95 | _Bear in mind that because cookies are stored by your browser, if you use differ |
| > | ent browsers on your computer, or multiple computers and devices that have brows | > | ent browsers on your computer, or multiple computers and devices that have brows | ||
| > | ers and you do not wish to have cookies collect information for OBA purposes, yo | > | ers and you do not wish to have cookies collect information for OBA purposes, yo | ||
| > | u will need to opt out of OBA from each browser on each of the computers and dev | > | u will need to opt out of OBA from each browser on each of the computers and dev | ||
| > | ices that you use. Please note that even if you opt out of OBA, you may still r | > | ices that you use. Please note that even if you opt out of OBA, you may still r | ||
| > | eceive advertisements from us; however, they wonât be customized based on your | > | eceive advertisements from us; however, they won’t be customized based on your w | ||
| > | web-browsing activities on third-party websites._ | > | eb-browsing activities on third-party websites._ | ||
| 96 | 96 | ||||
| 97 | ### Linking to Third-Party Websites | 97 | ### Linking to Third-Party Websites | ||
| 98 | 98 | ||||
| n | 99 | Chase may provide links to websites that are owned or operated by other companie | n | 99 | Chase may provide links to websites that are owned or operated by other companie |
| > | s ("third-party websites"). When you use a link online to visit a third-party w | > | s ("third-party websites"). When you use a link online to visit a third-party w | ||
| > | ebsite, you will be subject to that websiteâs privacy and security practices, | > | ebsite, you will be subject to that website’s privacy and security practices, wh | ||
| > | which may differ from ours. You should familiarize yourself with the privacy pol | > | ich may differ from ours. You should familiarize yourself with the privacy polic | ||
| > | icy, terms of use and security practices of the linked third-party website befor | > | y, terms of use and security practices of the linked third-party website before | ||
| > | e providing any information on that website. | > | providing any information on that website. | ||
| 100 | 100 | ||||
| 101 | ### Security | 101 | ### Security | ||
| 102 | 102 | ||||
| 106 | 106 | ||||
| 107 | ### Updating Your Information | 107 | ### Updating Your Information | ||
| 108 | 108 | ||||
| n | 109 | Keeping your account information up-to-date is very important. You may review, | n | 109 | Keeping your account information up-to-date is very important. You may review, |
| > | or update certain account information by logging in and accessing the âCustome | > | or update certain account information by logging in and accessing the “Customer | ||
| > | r Centerâ section. If you cannot change the incorrect information online, or | > | Center” section. If you cannot change the incorrect information online, or you | ||
| > | you prefer to request changes offline, please use the Contact Us option on our s | > | prefer to request changes offline, please use the Contact Us option on our site, | ||
| > | ite, or call or write to us using the contact information listed on your account | > | or call or write to us using the contact information listed on your account sta | ||
| > | statements, records, or other account materials. You can also speak to one of | > | tements, records, or other account materials. You can also speak to one of our | ||
| > | our branch representatives, your Financial Advisor, or your designated account r | > | branch representatives, your Financial Advisor, or your designated account repre | ||
| > | epresentative. | > | sentative. | ||
| 110 | 110 | ||||
| 111 | ### Changes to this Online Privacy Policy | 111 | ### Changes to this Online Privacy Policy | ||
| 112 | 112 | ||||
| t | 113 | We may change this Online Privacy Policy from time to time. When we do, we will | t | 113 | We may change this Online Privacy Policy from time to time. When we do, we will |
| > | let you know by appropriate means such as by posting the revised policy on this | > | let you know by appropriate means such as by posting the revised policy on this | ||
| > | page with a new âLast Updatedâ date. Any changes to this Online Privacy Po | > | page with a new “Last Updated” date. Any changes to this Online Privacy Policy | ||
| > | licy will become effective when posted unless indicated otherwise. | > | will become effective when posted unless indicated otherwise. | ||