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Delta Air Lines, Inc. — Contingency Plan for Lengthy Tarmac Delays
| Snapshot 2026-10-14 08:17 UTC | Snapshot 2026-10-31 08:22 UTC | ||||
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| n | 1 | Contingency Plan for Lengthy Tarmac Delays | n | 1 | # Contingency Plan for Lengthy Tarmac Delays |
| 2 | 2 | ||||
| n | 3 | --- | n | 3 | #### **Last Updated: Dec. 13, 2024** |
| 4 | 4 | ||||
| n | 5 | #### Last Updated: Dec. 13, 2024 | n | ||
| 6 | |||||
| 7 | ### Overview | 5 | ### **Overview** | ||
| 8 | 6 | ||||
| 9 | Before delays occur, Delta has a comprehensive plan designed to forecast and adj | 7 | Before delays occur, Delta has a comprehensive plan designed to forecast and adj | ||
| > | ust to operational challenges and minimize lengthy delays while passengers are o | > | ust to operational challenges and minimize lengthy delays while passengers are o | ||
| > | n board the aircraft. The Operations/Customer Center (OCC) at Delta's headquarte | > | n board the aircraft. The Operations/Customer Center (OCC) at Delta's headquarte | ||
| > | rs is responsible for the daily execution of this plan, while keeping in mind th | > | rs is responsible for the daily execution of this plan, while keeping in mind th | ||
| > | e safety and well-being of our customers. | > | e safety and well-being of our customers. | ||
| 10 | 8 | ||||
| 16 | 14 | ||||
| 17 | Delta has developed a detailed plan, with established trigger points, to account | 15 | Delta has developed a detailed plan, with established trigger points, to account | ||
| > | for those times when unforeseen constraints have caused taxi delays. Delta's pl | > | for those times when unforeseen constraints have caused taxi delays. Delta's pl | ||
| > | an meets or exceeds all limits imposed by this rule. | > | an meets or exceeds all limits imposed by this rule. | ||
| 18 | 16 | ||||
| n | 19 | ### Plan Requirements | n | 17 | ### **Plan Requirements** |
| 20 | 18 | ||||
| 21 | Delta's contingency plan assures that Delta has sufficient resources to meet the | 19 | Delta's contingency plan assures that Delta has sufficient resources to meet the | ||
| > | tarmac rule’s passenger egress requirements, including for diverted flights. Th | > | tarmac rule’s passenger egress requirements, including for diverted flights. Th | ||
| > | e plan also ensures that Delta will meet or exceed the DOT’s specified guidance | > | e plan also ensures that Delta will meet or exceed the DOT’s specified guidance | ||
| > | for required onboard services during a tarmac delay, including: adequate food an | > | for required onboard services during a tarmac delay, including: adequate food an | ||
| > | d potable water no later than two hours after the start of the tarmac delay (unl | > | d potable water no later than two hours after the start of the tarmac delay (unl | ||
| > | ess the pilot-in-command determines that safety or security considerations precl | > | ess the pilot-in-command determines that safety or security considerations precl | ||
| > | ude such service); operable lavatory facilities; appropriate medical attention; | > | ude such service); operable lavatory facilities; appropriate medical attention; | ||
| > | comfortable cabin temperature conditions, and other customer comfort needs. | > | comfortable cabin temperature conditions, and other customer comfort needs. | ||
| 22 | 20 | ||||
| 23 | This plan ensures that Delta will meet or exceed specified guidance as it pertai | 21 | This plan ensures that Delta will meet or exceed specified guidance as it pertai | ||
| > | ns to provisioning, as follows: adequate food and potable water no later than tw | > | ns to provisioning, as follows: adequate food and potable water no later than tw | ||
| > | o hours after the start of the tarmac delay, unless the pilot-in-command determi | > | o hours after the start of the tarmac delay, unless the pilot-in-command determi | ||
| > | nes that safety or security considerations preclude such service; operable lavat | > | nes that safety or security considerations preclude such service; operable lavat | ||
| > | ory facilities; medical attention; cabin temperature conditions, and other custo | > | ory facilities; medical attention; cabin temperature conditions, and other custo | ||
| > | mer comfort needs. | > | mer comfort needs. | ||
| 24 | 22 | ||||
| n | 25 | ### Responsibility | n | 23 | ### **Responsibility** |
| 26 | 24 | ||||
| 27 | The OCC is responsible for the management and execution of the plan. The decisio | 25 | The OCC is responsible for the management and execution of the plan. The decisio | ||
| > | n-making for this plan lies within the OCC. Airport Customer Service (ACS), Flig | > | n-making for this plan lies within the OCC. Airport Customer Service (ACS), Flig | ||
| > | ht Operations, and In-Flight Service will carry out the plan at the station and | > | ht Operations, and In-Flight Service will carry out the plan at the station and | ||
| > | flight level. | > | flight level. | ||
| 28 | 26 | ||||
| n | 29 | ### Station Plan | n | 27 | ### **Station Plan** |
| 30 | 28 | ||||
| 31 | The plan builds upon the standard operating procedures now in place to handle ex | 29 | The plan builds upon the standard operating procedures now in place to handle ex | ||
| > | tended on-board delays and diversions. All stations have identified resources an | > | tended on-board delays and diversions. All stations have identified resources an | ||
| > | d developed procedures that will allow them to effectively bring a plane off the | > | d developed procedures that will allow them to effectively bring a plane off the | ||
| > | runway and open the door, giving the passengers the opportunity to disembark wi | > | runway and open the door, giving the passengers the opportunity to disembark wi | ||
| > | thin specified time limits. | > | thin specified time limits. | ||
| 32 | 30 | ||||
| 34 | 32 | ||||
| 35 | All Stations have coordinated plans with Airport Operations and local government | 33 | All Stations have coordinated plans with Airport Operations and local government | ||
| > | al agencies (TSA and CBP where applicable) to meet the tarmac-delay rule's requi | > | al agencies (TSA and CBP where applicable) to meet the tarmac-delay rule's requi | ||
| > | rements. This consists of contingency plans for fixing or replacing inoperative | > | rements. This consists of contingency plans for fixing or replacing inoperative | ||
| > | equipment, provisioning and servicing of aircraft, as well as gate or remote pad | > | equipment, provisioning and servicing of aircraft, as well as gate or remote pad | ||
| > | parking considerations (including sharing facilities and making gates available | > | parking considerations (including sharing facilities and making gates available | ||
| > | during an emergency). | > | during an emergency). | ||
| 36 | 34 | ||||
| n | 37 | ### Communication | n | 35 | ### **Communication** |
| 38 | 36 | ||||
| 39 | Announcements are made by ACS when the aircraft is at the gate with the doors op | 37 | Announcements are made by ACS when the aircraft is at the gate with the doors op | ||
| > | en. Once the doors close, announcements are made by the flight crew. The announc | > | en. Once the doors close, announcements are made by the flight crew. The announc | ||
| > | ements will: | > | ements will: | ||
| 40 | 38 | ||||
| 43 | - Explain the possible effect of the DOT's tarmac delay rule. | 41 | - Explain the possible effect of the DOT's tarmac delay rule. | ||
| 44 | - Inform customers of the ability to egress, if the opportunity exists, beginnin | 42 | - Inform customers of the ability to egress, if the opportunity exists, beginnin | ||
| > | g 30 minutes after scheduled departure (including revised departure time) and ev | > | g 30 minutes after scheduled departure (including revised departure time) and ev | ||
| > | ery 30 minutes thereafter. | > | ery 30 minutes thereafter. | ||
| 45 | 43 | ||||
| n | 46 | ### Aircraft Cabin Temperature Management | n | 44 | ### **Aircraft Cabin Temperature Management** |
| 47 | 45 | ||||
| 48 | Cabin temperatures will be continuously monitored by the crew during boarding an | 46 | Cabin temperatures will be continuously monitored by the crew during boarding an | ||
| > | d after departure. If at any point cabin temperature falls outside at acceptable | > | d after departure. If at any point cabin temperature falls outside at acceptable | ||
| > | levels for either the crew or passengers, the crew will promptly notify the Pil | > | levels for either the crew or passengers, the crew will promptly notify the Pil | ||
| > | ot-in-command (PIC). | > | ot-in-command (PIC). | ||
| 49 | 47 | ||||
| 50 | - While the aircraft is on the tarmac, the crew will attempt to adjust the cabin | 48 | - While the aircraft is on the tarmac, the crew will attempt to adjust the cabin | ||
| > | temperature by lowering window shades and adjusting the aircraft's temperature | > | temperature by lowering window shades and adjusting the aircraft's temperature | ||
| > | controls. | > | controls. | ||
| 51 | - If these efforts are insufficient and the temperature remains uncomfortable, t | 49 | - If these efforts are insufficient and the temperature remains uncomfortable, t | ||
| > | he PIC may decide to return the aircraft to the gate or another suitable disemba | > | he PIC may decide to return the aircraft to the gate or another suitable disemba | ||
| > | rkation point. | > | rkation point. | ||
| 52 | - If the aircraft is at the gate, the PIC will coordinate with ACS to halt board | 50 | - If the aircraft is at the gate, the PIC will coordinate with ACS to halt board | ||
| > | ing until the cabin temperature reaches acceptable levels. | > | ing until the cabin temperature reaches acceptable levels. | ||
| t | t | 51 | |||
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