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Delta Air Lines, Inc. — Legal Notices
| Snapshot 2026-10-23 08:22 UTC | Snapshot 2026-10-29 08:16 UTC | ||||
|---|---|---|---|---|---|
| n | 1 | Legal Notices | n | 1 | # Legal Notices |
| 2 | 2 | ||||
| n | 3 | --- | n | 3 | Expand All |
| 4 | |||||
| 5 | Generally Applicable Provisions | 4 | ###### Generally Applicable Provisions | ||
| 6 | 5 | ||||
| n | 7 | **eCredit Validity Extension** | n | 6 | ## **eCredit Validity Extension** |
| 8 | 7 | ||||
| n | 9 | Delta will be extending the expiration date of eCredits, issued by Delta between | n | 8 | Delta will be extending the expiration date of eCredits, issued by Delta between |
| > | May 16 and October 27, 2024, which resulted from a flight that was canceled or | > | May 16 and October 27, 2024, which resulted from a flight that was canceled or | ||
| > | significantly delayed (>2 hours) by Delta. The expiration date of these eCredits | > | significantly delayed (>2 hours) by Delta. The expiration date of these eCredits | ||
| > | will be extended for a period of 5 years from the date of the itinerary cancell | > | will be extended for a period of 5 years from the date of the itinerary cancell | ||
| > | ation; customers may request a refund of the unflown portion of the ticket back | > | ation; customers may request a refund of the unflown portion of the ticket back | ||
| > | to their original form of payment in lieu of the 5-year expiration extension. D | > | to their original form of payment in lieu of the 5-year expiration extension. De | ||
| > | elta is reaching out directly to impacted customers via email with additional de | > | lta is reaching out directly to impacted customers via email with additional det | ||
| > | tails, and the updated expiration dates will be reflected on the eCredit in the | > | ails, and the updated expiration dates will be reflected on the eCredit in the c | ||
| > | coming months. | > | oming months. | ||
| 10 | 9 | ||||
| n | 11 | **Notice of Incorporated Terms** | n | 10 | ### **Notice of Incorporated Terms** |
| 12 | 11 | ||||
| 13 | Air transportation is subject to the individual contract terms (including rules, | 12 | Air transportation is subject to the individual contract terms (including rules, | ||
| > | regulations, tariffs and conditions) of transporting air carriers, which are in | > | regulations, tariffs and conditions) of transporting air carriers, which are in | ||
| > | corporated by reference into every ticket for travel and made part of the Contra | > | corporated by reference into every ticket for travel and made part of the Contra | ||
| > | ct of Carriage. Incorporated terms may include, but are not restricted to: | > | ct of Carriage. Incorporated terms may include, but are not restricted to: | ||
| 14 | 13 | ||||
| 22 | 21 | ||||
| 23 | You can obtain additional information on items 1 through 6 above at any U.S. loc | 22 | You can obtain additional information on items 1 through 6 above at any U.S. loc | ||
| > | ation where the transporting air carrier's tickets are sold. You have the right | > | ation where the transporting air carrier's tickets are sold. You have the right | ||
| > | to inspect the full text of each transporting air carrier's rules at its airport | > | to inspect the full text of each transporting air carrier's rules at its airport | ||
| > | and city ticket offices. You also have the right, upon request, to receive free | > | and city ticket offices. You also have the right, upon request, to receive free | ||
| > | of charge the full text of the applicable terms incorporated by reference from | > | of charge the full text of the applicable terms incorporated by reference from | ||
| > | each of the transporting air carriers. Information on ordering the full text of | > | each of the transporting air carriers. Information on ordering the full text of | ||
| > | each carrier's terms is available at any U.S. location where the air carrier's t | > | each carrier's terms is available at any U.S. location where the air carrier's t | ||
| > | ickets are sold. | > | ickets are sold. | ||
| 24 | 23 | ||||
| n | 25 | **Changes to Contract Terms** | n | 24 | ### **Changes to Contract Terms** |
| 26 | 25 | ||||
| 27 | Delta reserves the right to amend its Contract of Carriage at any time. Your tra | 26 | Delta reserves the right to amend its Contract of Carriage at any time. Your tra | ||
| > | vel will be governed by the rules that were in effect on the date you purchased | > | vel will be governed by the rules that were in effect on the date you purchased | ||
| > | your ticket, although Delta reserves the right to apply rules currently in effec | > | your ticket, although Delta reserves the right to apply rules currently in effec | ||
| > | t on the date of your travel where reasonably necessary for operational reasons | > | t on the date of your travel where reasonably necessary for operational reasons | ||
| > | and where the change in rule does not have a material negative impact upon you. | > | and where the change in rule does not have a material negative impact upon you. | ||
| > | Delta ticket agents and employees cannot modify the terms of the contract withou | > | Delta ticket agents and employees cannot modify the terms of the contract withou | ||
| > | t authority from a corporate officer. | > | t authority from a corporate officer. | ||
| 28 | 27 | ||||
| n | 29 | **Domestic Baggage Limitations** | n | 28 | ### **Domestic Baggage Limitations** |
| 30 | 29 | ||||
| 31 | For travel entirely within the USA, liability for loss, damage or delay in deliv | 30 | For travel entirely within the USA, liability for loss, damage or delay in deliv | ||
| > | ery of baggage is limited to $3,500 per ticketed passenger unless a higher value | > | ery of baggage is limited to $3,500 per ticketed passenger unless a higher value | ||
| > | is declared in advance and additional charges are paid. Carrier assumes no resp | > | is declared in advance and additional charges are paid. Carrier assumes no resp | ||
| > | onsibility for fragile or perishable items. | > | onsibility for fragile or perishable items. | ||
| 32 | 31 | ||||
| 33 | Note: Rules governing limitations on Delta's liability for lost, damaged, or del | 32 | Note: Rules governing limitations on Delta's liability for lost, damaged, or del | ||
| > | ayed baggage, and your responsibilities for timely notification in the event of | > | ayed baggage, and your responsibilities for timely notification in the event of | ||
| > | lost, damaged, or delayed baggage vary depending upon the nature of your travel. | > | lost, damaged, or delayed baggage vary depending upon the nature of your travel. | ||
| > | Contact a Delta agent for details. | > | Contact a Delta agent for details. | ||
| 34 | 33 | ||||
| n | 35 | **Time Limitation for Baggage Claims:** | n | 34 | ### **Time Limitation for Baggage Claims:** |
| 36 | 35 | ||||
| n | 37 | Domestic | n | 36 | **Domestic** |
| 38 | 37 | ||||
| 39 | Any claim for delay, loss, damage to baggage is barred unless notice of the clai | 38 | Any claim for delay, loss, damage to baggage is barred unless notice of the clai | ||
| > | m is presented to Delta within 24 hours after the occurrence of the events givin | > | m is presented to Delta within 24 hours after the occurrence of the events givin | ||
| > | g rise to the claim, and written notice is received by Delta within 21 days of t | > | g rise to the claim, and written notice is received by Delta within 21 days of t | ||
| > | he occurrence. Any action must be commenced within one year after the occurrence | > | he occurrence. Any action must be commenced within one year after the occurrence | ||
| > | . | > | . | ||
| 40 | 39 | ||||
| n | 41 | International | n | 40 | **International** |
| 42 | 41 | ||||
| 43 | Any claim for delay, loss or damage to baggage is barred unless notice of the cl | 42 | Any claim for delay, loss or damage to baggage is barred unless notice of the cl | ||
| > | aim is presented in writing to Delta within seven days (in the case of damage) o | > | aim is presented in writing to Delta within seven days (in the case of damage) o | ||
| > | r 21 days (in the case of delay or loss) after the occurrence of the events givi | > | r 21 days (in the case of delay or loss) after the occurrence of the events givi | ||
| > | ng rise to the claim. Any action must be commenced within two years after the oc | > | ng rise to the claim. Any action must be commenced within two years after the oc | ||
| > | currence. | > | currence. | ||
| 44 | 43 | ||||
| n | 45 | **Airline Partners** | n | 44 | ### **Airline Partners** |
| 46 | 45 | ||||
| 47 | Delta Connection carriers are regional airlines which use Delta flight numbers 3 | 46 | Delta Connection carriers are regional airlines which use Delta flight numbers 3 | ||
| > | 600-6799. Flights carrying a "DL" designator that are operated by partner airlin | > | 600-6799. Flights carrying a "DL" designator that are operated by partner airlin | ||
| > | es are known as "codeshare" flights. Check with Delta for additional information | > | es are known as "codeshare" flights. Check with Delta for additional information | ||
| > | . | > | . | ||
| 48 | 47 | ||||
| n | 49 | **Check-in Requirements** | n | 48 | ### **Check-in Requirements** |
| 50 | 49 | ||||
| n | 51 | Reservations and boarding passes/authorities may be canceled, and passengers may | n | 50 | Reservations and boarding passes/authorities may be canceled, and passengers may |
| > | not be eligible for denied boarding compensation if they fail to comply with ap | > | not be eligible for denied boarding compensation if they fail to comply with ap | ||
| > | plicable check-in requirements for their flights. For more information, see **Ch | > | plicable check-in requirements for their flights. For more information, see Chec | ||
| > | eck-in Requirements** . | > | k-in Requirements. | ||
| 52 | 51 | ||||
| 53 | Your onward and/or return reservations may be canceled for failure to: | 52 | Your onward and/or return reservations may be canceled for failure to: | ||
| 54 | 53 | ||||
| 55 | - Meet the check-in requirements listed above | 54 | - Meet the check-in requirements listed above | ||
| 56 | - Fly each segment of your itinerary | 55 | - Fly each segment of your itinerary | ||
| 57 | 56 | ||||
| n | 58 | **Currencies on Delta.Com** | n | 57 | ### **Currencies on Delta.Com** |
| 59 | 58 | ||||
| 60 | All dollar currencies reflected on delta.com are in U.S. Dollars (USD) except wh | 59 | All dollar currencies reflected on delta.com are in U.S. Dollars (USD) except wh | ||
| > | ere otherwise noted. | > | ere otherwise noted. | ||
| 61 | 60 | ||||
| n | 62 | **Identification** | n | 61 | ### **Identification** |
| 63 | 62 | ||||
| 64 | For your safety Delta requires that all passengers 18 years of age and older pre | 63 | For your safety Delta requires that all passengers 18 years of age and older pre | ||
| > | sent positive identification for travel. Acceptable forms of positive identifica | > | sent positive identification for travel. Acceptable forms of positive identifica | ||
| > | tion include either: | > | tion include either: | ||
| 65 | 64 | ||||
| 68 | 67 | ||||
| 69 | Note: Passengers without identification may be denied transportation. | 68 | Note: Passengers without identification may be denied transportation. | ||
| 70 | 69 | ||||
| n | 71 | **Smoking and Smokeless Cigarettes** | n | 70 | ### **Smoking and Smokeless Cigarettes** |
| 72 | 71 | ||||
| 73 | Delta is a smoke-free airline. Use of tobacco products is prohibited on all Delt | 72 | Delta is a smoke-free airline. Use of tobacco products is prohibited on all Delt | ||
| > | a-operated or Delta Connection carrier flights system-wide. | > | a-operated or Delta Connection carrier flights system-wide. | ||
| 74 | 73 | ||||
| 75 | While electronic cigarettes (or e-cigarettes) are marketed as a healthier altern | 74 | While electronic cigarettes (or e-cigarettes) are marketed as a healthier altern | ||
| > | ative to smoking and are used to assist users in their efforts to quit smoking, | > | ative to smoking and are used to assist users in their efforts to quit smoking, | ||
| > | the use of electronic, simulated smoking materials including cigarettes, pipes a | > | the use of electronic, simulated smoking materials including cigarettes, pipes a | ||
| > | nd cigars, is prohibited on all Delta flights. However, they are only permitted | > | nd cigars, is prohibited on all Delta flights. However, they are only permitted | ||
| > | in a passenger's carry-on luggage for all Delta/Delta Connection flights. | > | in a passenger's carry-on luggage for all Delta/Delta Connection flights. | ||
| 76 | 75 | ||||
| n | 77 | **Notice to Passengers Regarding Interference with Security Screening Personnel* | n | 76 | ### **Notice to Passengers Regarding Interference with Security Screening Person |
| > | * | > | nel** | ||
| 78 | 77 | ||||
| n | 79 | Pursuant to 49 U.S. Code § 46503, individuals in an area within a commercial ser | n | 78 | Pursuant to 49 U.S. Code § 46503, individuals in an area within a commercial ser |
| > | vice airport in the United States may face criminal liability (including fines a | > | vice airport in the United States may face criminal liability (including fines a | ||
| > | nd/or imprisonment for no more than 10 years) for assaulting a Federal, airport, | > | nd/or imprisonment for no more than 10 years) for assaulting a Federal, airport, | ||
| > | or air carrier employee who has security duties within the airport, interfering | > | or air carrier employee who has security duties within the airport, interfering | ||
| > | with the performance of the duties of the employee or lessening the ability of | > | with the performance of the duties of the employee or lessening the ability of | ||
| > | the employee to perform those duties. If the individual uses a dangerous weapon | > | the employee to perform those duties. If the individual uses a dangerous weapon | ||
| > | in committing the assault or interference, the individual may be imprisoned for | > | in committing the assault or interference, the individual may be imprisoned for | ||
| > | any term of years or life imprisonment. | > | any term of years or life imprisonment. | ||
| 80 | 79 | ||||
| n | 81 | **Notice to Passengers Regarding Interference with Airport Customer Service Empl | n | 80 | ### **Notice to Passengers Regarding Interference with Airport Customer Service |
| > | oyees** | > | Employees** | ||
| 82 | 81 | ||||
| n | 83 | Passengers are advised that federal law protects airport customer service employ | n | 82 | Passengers are advised that federal law protects airport customer service employ |
| > | ees from verbal abuse or physical assault by customers. Implemented pursuant to | > | ees from verbal abuse or physical assault by customers. Implemented pursuant to | ||
| > | Section 551 of Public Law 115-254, the **FAA Reauthorization Act of 2018** , Del | > | Section 551 of Public Law 115-254, the FAA Reauthorization Act of 2018, Delta’s | ||
| > | ta’s Employee Assault Prevention and Response Plan (“EAPRP”) provides our airpor | > | Employee Assault Prevention and Response Plan (“EAPRP”) provides our airport cus | ||
| > | t customer service employees the policies, practices and information necessary t | > | tomer service employees the policies, practices and information necessary to pre | ||
| > | o prevent, handle and report physical assault and verbal abuse of customer servi | > | vent, handle and report physical assault and verbal abuse of customer service em | ||
| > | ce employees. Delta is committed to complying fully with these requirements as w | > | ployees. Delta is committed to complying fully with these requirements as well a | ||
| > | ell as all applicable laws and regulations. | > | s all applicable laws and regulations. | ||
| 84 | 83 | ||||
| n | 85 | **Solicitation of Employees and Passengers** | n | 84 | ### **Solicitation of Employees and Passengers** |
| 86 | 85 | ||||
| 87 | Except for Delta-sponsored activities or as otherwise permitted by Delta policy, | 86 | Except for Delta-sponsored activities or as otherwise permitted by Delta policy, | ||
| > | solicitation of Delta employees or passengers is not permitted while on Delta a | > | solicitation of Delta employees or passengers is not permitted while on Delta a | ||
| > | ircraft or otherwise on Delta premises, including, but not limited to, distribut | > | ircraft or otherwise on Delta premises, including, but not limited to, distribut | ||
| > | ion of literature, leaflets, petitions, advertising or any other material. | > | ion of literature, leaflets, petitions, advertising or any other material. | ||
| 88 | 87 | ||||
| n | 89 | **Refusal to Transport** | n | 88 | ### **Refusal to Transport** |
| 90 | 89 | ||||
| 91 | Delta's conditions of carriage permit Delta to refuse to transport passengers wh | 90 | Delta's conditions of carriage permit Delta to refuse to transport passengers wh | ||
| > | en: | > | en: | ||
| 92 | 91 | ||||
| 96 | - Passenger lacks necessary documentation for international travel. | 95 | - Passenger lacks necessary documentation for international travel. | ||
| 97 | - Passenger fails to comply with any of Delta's rules or regulations or any term | 96 | - Passenger fails to comply with any of Delta's rules or regulations or any term | ||
| > | of the Contract of Carriage. | > | of the Contract of Carriage. | ||
| 98 | 97 | ||||
| n | 99 | Reasonably necessary for the passenger's comfort or safety, for the comfort or s | n | 98 | Reasonably necessary for the passenger's comfort or safety, for the comfort or s |
| > | afety of other passengers or Delta employees, or for the prevention of damage to | > | afety of other passengers or Delta employees, or for the prevention of damage to | ||
| > | the property of Delta or its passengers or employees. For specific examples, se | > | the property of Delta or its passengers or employees. For specific examples, se | ||
| > | e our **Contract of Carriage** . | > | e our Contract of Carriage. | ||
| 100 | 99 | ||||
| 101 | Delta will not refuse transport based on a passenger's: | 100 | Delta will not refuse transport based on a passenger's: | ||
| 102 | 101 | ||||
| 103 | - Disability, except on the basis of safety or where transporting the passenger | 102 | - Disability, except on the basis of safety or where transporting the passenger | ||
| > | would violate the Federal Aviation Regulations. | > | would violate the Federal Aviation Regulations. | ||
| 104 | - Race, color, national origin, religion, sex, or ancestry. | 103 | - Race, color, national origin, religion, sex, or ancestry. | ||
| 105 | 104 | ||||
| n | 106 | **Notice of Overbooking of Flights** | n | 105 | ### **Notice of Overbooking of Flights** |
| 107 | 106 | ||||
| 108 | Airline flights may be overbooked, and there is a slight chance that a seat will | 107 | Airline flights may be overbooked, and there is a slight chance that a seat will | ||
| > | not be available on a flight for which a person has a confirmed reservation. If | > | not be available on a flight for which a person has a confirmed reservation. If | ||
| > | the flight is overbooked, no one will be denied a seat until airline personnel | > | the flight is overbooked, no one will be denied a seat until airline personnel | ||
| > | first ask for volunteers willing to give up their reservation in exchange for a | > | first ask for volunteers willing to give up their reservation in exchange for a | ||
| > | payment of the airline's choosing. If there are not enough volunteers, the airli | > | payment of the airline's choosing. If there are not enough volunteers, the airli | ||
| > | ne will deny boarding to other persons in accordance with its particular boardin | > | ne will deny boarding to other persons in accordance with its particular boardin | ||
| > | g priority. | > | g priority. | ||
| 109 | 108 | ||||
| 110 | With few exceptions, persons denied boarding involuntarily are entitled to compe | 109 | With few exceptions, persons denied boarding involuntarily are entitled to compe | ||
| > | nsation. The complete rules for the payment of compensation and each airline's b | > | nsation. The complete rules for the payment of compensation and each airline's b | ||
| > | oarding priorities are available at all airport ticket counters and boarding loc | > | oarding priorities are available at all airport ticket counters and boarding loc | ||
| > | ations. Some airlines do not apply these consumer protections to travel from som | > | ations. Some airlines do not apply these consumer protections to travel from som | ||
| > | e foreign countries, although other consumer protections may be available. Check | > | e foreign countries, although other consumer protections may be available. Check | ||
| > | with your airline or your travel agent. | > | with your airline or your travel agent. | ||
| 111 | 110 | ||||
| n | 112 | **Liability for Delay or Cancellation** | n | 111 | ### **Liability for Delay or Cancellation** |
| 113 | 112 | ||||
| 114 | We will exercise reasonable efforts to carry you and your baggage according to o | 113 | We will exercise reasonable efforts to carry you and your baggage according to o | ||
| > | ur published schedules and the schedule reflected on your ticket, but published | > | ur published schedules and the schedule reflected on your ticket, but published | ||
| > | schedules, flight times, aircraft type, seat assignments, and similar details re | > | schedules, flight times, aircraft type, seat assignments, and similar details re | ||
| > | flected in your ticket or Delta's published schedules are not guaranteed and for | > | flected in your ticket or Delta's published schedules are not guaranteed and for | ||
| > | m no part of this contract. Delta may substitute alternate carriers or aircraft, | > | m no part of this contract. Delta may substitute alternate carriers or aircraft, | ||
| > | delay or cancel flights, change seat assignments, and alter or omit stopping pl | > | delay or cancel flights, change seat assignments, and alter or omit stopping pl | ||
| > | aces shown on the ticket at any time. | > | aces shown on the ticket at any time. | ||
| 115 | 114 | ||||
| 116 | If the change is due to circumstances beyond our control, we will have no liabil | 115 | If the change is due to circumstances beyond our control, we will have no liabil | ||
| > | ity to you other than to refund your ticket price. If the change is due to circu | > | ity to you other than to refund your ticket price. If the change is due to circu | ||
| > | mstances within our control, then we will transport you to your destination on o | > | mstances within our control, then we will transport you to your destination on o | ||
| > | ur next available flight (or substitute alternative transportation at our discre | > | ur next available flight (or substitute alternative transportation at our discre | ||
| > | tion) and, depending upon the circumstances, you may be entitled to a partial re | > | tion) and, depending upon the circumstances, you may be entitled to a partial re | ||
| > | fund and/or we may provide you with meals, lodging and/or ground transportation | > | fund and/or we may provide you with meals, lodging and/or ground transportation | ||
| > | to accommodate you during the delay. | > | to accommodate you during the delay. | ||
| 117 | 116 | ||||
| n | 118 | **Advice to International Passengers on Limitations of Liability** | n | 117 | ### **Advice to International Passengers on Limitations of Liability** |
| 119 | 118 | ||||
| 120 | Passengers on a journey involving an ultimate destination or a stop in a country | 119 | Passengers on a journey involving an ultimate destination or a stop in a country | ||
| > | other than the country of departure are advised that international treaties kno | > | other than the country of departure are advised that international treaties kno | ||
| > | wn as the Montreal Convention, or its predecessor, the Warsaw Convention, includ | > | wn as the Montreal Convention, or its predecessor, the Warsaw Convention, includ | ||
| > | ing its amendments, may apply to the entire journey, including any portion there | > | ing its amendments, may apply to the entire journey, including any portion there | ||
| > | of within a country. For such passengers, the treaty, including special contract | > | of within a country. For such passengers, the treaty, including special contract | ||
| > | s of carriage embodied in applicable tariffs, governs and may limit the liabilit | > | s of carriage embodied in applicable tariffs, governs and may limit the liabilit | ||
| > | y of the Carrier in respect of death or injury to passengers, and for destructio | > | y of the Carrier in respect of death or injury to passengers, and for destructio | ||
| > | n or loss of, or damage to, baggage, and for delay of passengers and baggage. | > | n or loss of, or damage to, baggage, and for delay of passengers and baggage. | ||
| 121 | 120 | ||||
| 130 | 129 | ||||
| 131 | - In the case of delay to your journey, 5,346 Special Drawing Rights per passeng | 130 | - In the case of delay to your journey, 5,346 Special Drawing Rights per passeng | ||
| > | er. | > | er. | ||
| 132 | 131 | ||||
| n | 133 | If your mobility aid or wheelchair is destroyed or lost, we will repair or repla | n | 132 | If your mobility aid or wheelchair is destroyed or lost, we will repair or repla |
| > | ce it with a comparable model. With respect to mobility aids and wheelchairs, we | > | ce it with a comparable model. With respect to mobility aids and wheelchairs, we | ||
| > | do not enforce the maximum liability amounts set out in the Montreal Convention | > | do not enforce the maximum liability amounts set out in the Montreal Convention | ||
| > | , or its predecessor, the Warsaw Convention, as stated in **Delta’s Internationa | > | , or its predecessor, the Warsaw Convention, as stated in Delta’s International | ||
| > | l General Rules Tariff** or **Canadian General Rules Tariff** (whichever applies | > | General Rules Tariff or Canadian General Rules Tariff (whichever applies to your | ||
| > | to your journey). | > | journey). | ||
| 134 | 133 | ||||
| 135 | If your journey also involves carriage by other airlines, you should contact the | 134 | If your journey also involves carriage by other airlines, you should contact the | ||
| > | m for information on their limits of liability. | > | m for information on their limits of liability. | ||
| 136 | 135 | ||||
| n | 137 | International Cashless Airports | n | 136 | ###### International Cashless Airports |
| 138 | 137 | ||||
| n | n | 138 | ### **Antigua – Cash Payments** | ||
| 139 | |||||
| 139 | **Antigua – Cash Payments** Effective May 19, 2025, Delta airport locations in A | 140 | Effective May 19, 2025, Delta airport locations in Antigua will be designated as | ||
| > | ntigua will be designated as “cashless” airports and will no longer accept cash. | > | “cashless” airports and will no longer accept cash. | ||
| 140 | 141 | ||||
| n | 141 | **Argentina – Cash Payments** Effective May 19, 2025, Delta airport locations in | n | 142 | ### **Argentina – Cash Payments** |
| > | Argentina will be designated as “cashless” airports and will no longer accept c | ||||
| > | ash. | ||||
| 142 | 143 | ||||
| n | n | 144 | Effective May 19, 2025, Delta airport locations in Argentina will be designated | ||
| > | as “cashless” airports and will no longer accept cash. | ||||
| 145 | |||||
| 146 | ### **Aruba – Cash Payments** | ||||
| 147 | |||||
| 143 | **Aruba – Cash Payments** Effective May 19, 2025, Delta airport locations in Aru | 148 | Effective May 19, 2025, Delta airport locations in Aruba will be designated as “ | ||
| > | ba will be designated as “cashless” airports and will no longer accept cash. | > | cashless” airports and will no longer accept cash. | ||
| 144 | 149 | ||||
| n | 145 | **Australia – Cash Payments** Effective May 19, 2025, Delta airport locations in | n | 150 | ### **Australia – Cash Payments** |
| > | Australia will be designated as “cashless” airports and will no longer accept c | ||||
| > | ash. | ||||
| 146 | 151 | ||||
| n | n | 152 | Effective May 19, 2025, Delta airport locations in Australia will be designated | ||
| > | as “cashless” airports and will no longer accept cash. | ||||
| 153 | |||||
| 154 | ### **Bahamas – Cash Payments** | ||||
| 155 | |||||
| 147 | **Bahamas – Cash Payments** Effective May 19, 2025, Delta airport locations in T | 156 | Effective May 19, 2025, Delta airport locations in The Bahamas will be designate | ||
| > | he Bahamas will be designated as “cashless” airports and will no longer accept c | > | d as “cashless” airports and will no longer accept cash. | ||
| > | ash. | ||||
| 148 | 157 | ||||
| n | n | 158 | ### **Barbados – Cash Payments** | ||
| 159 | |||||
| 149 | **Barbados – Cash Payments** Effective May 19, 2025, Delta airport locations in | 160 | Effective May 19, 2025, Delta airport locations in Barbados will be designated a | ||
| > | Barbados will be designated as “cashless” airports and will no longer accept cas | > | s “cashless” airports and will no longer accept cash. | ||
| > | h. | ||||
| 150 | 161 | ||||
| n | n | 162 | ### **Bermuda – Cash Payments** | ||
| 163 | |||||
| 151 | **Bermuda – Cash Payments** Effective May 19, 2025, Delta airport locations in B | 164 | Effective May 19, 2025, Delta airport locations in Bermuda will be designated as | ||
| > | ermuda will be designated as “cashless” airports and will no longer accept cash. | > | “cashless” airports and will no longer accept cash. | ||
| 152 | 165 | ||||
| n | n | 166 | ### **Bonaire – Cash Payments** | ||
| 167 | |||||
| 153 | **Bonaire – Cash Payments** Effective May 19, 2025, Delta airport locations in B | 168 | Effective May 19, 2025, Delta airport locations in Bonaire will be designated as | ||
| > | onaire will be designated as “cashless” airports and will no longer accept cash. | > | “cashless” airports and will no longer accept cash. | ||
| 154 | 169 | ||||
| n | n | 170 | ### **Canada – Cash Payments** | ||
| 171 | |||||
| 155 | **Canada – Cash Payments** Effective May 19, 2025, Delta airport locations in Ca | 172 | Effective May 19, 2025, Delta airport locations in Canada will be designated as | ||
| > | nada will be designated as “cashless” airports and will no longer accept cash. | > | “cashless” airports and will no longer accept cash. | ||
| 156 | 173 | ||||
| n | n | 174 | ### **Cayman Islands – Cash Payments** | ||
| 175 | |||||
| 157 | **Cayman Islands – Cash Payments** Effective May 19, 2025, Delta airport locatio | 176 | Effective May 19, 2025, Delta airport locations in the Cayman Islands will be de | ||
| > | ns in the Cayman Islands will be designated as “cashless” airports and will no l | > | signated as “cashless” airports and will no longer accept cash. | ||
| > | onger accept cash. | ||||
| 158 | 177 | ||||
| n | n | 178 | ### **Colombia – Cash Payments** | ||
| 179 | |||||
| 159 | **Colombia – Cash Payments** Effective July 28, 2025, all Delta airport location | 180 | Effective July 28, 2025, all Delta airport locations in Colombia will now be des | ||
| > | s in Colombia will now be designated as “cashless” and will no longer accept cas | > | ignated as “cashless” and will no longer accept cash. | ||
| > | h. | ||||
| 160 | 181 | ||||
| n | n | 182 | ### **Curacao – Cash Payments** | ||
| 183 | |||||
| 161 | **Curacao – Cash Payments** Effective May 19, 2025, Delta airport locations in C | 184 | Effective May 19, 2025, Delta airport locations in Curacao will be designated as | ||
| > | uracao will be designated as “cashless” airports and will no longer accept cash. | > | “cashless” airports and will no longer accept cash. Visit our site for more det | ||
| > | Visit our site for more details on cashless airports. | > | ails on cashless airports. | ||
| 162 | 185 | ||||
| n | n | 186 | ### **Ecuador – Cash Payments** | ||
| 187 | |||||
| 163 | **Ecuador – Cash Payments** Effective May 19, 2025, Delta airport locations in E | 188 | Effective May 19, 2025, Delta airport locations in Ecuador will be designated as | ||
| > | cuador will be designated as “cashless” airports and will no longer accept cash. | > | “cashless” airports and will no longer accept cash. | ||
| 164 | 189 | ||||
| n | n | 190 | ### **Germany – Cash Payments** | ||
| 191 | |||||
| 165 | **Germany – Cash Payments** Effective May 19, 2025, Delta airport locations in G | 192 | Effective May 19, 2025, Delta airport locations in Germany will be designated as | ||
| > | ermany will be designated as “cashless” airports and will no longer accept cash. | > | “cashless” airports and will no longer accept cash. | ||
| 166 | 193 | ||||
| n | n | 194 | ### **Greece – Cash Payments** | ||
| 195 | |||||
| 167 | **Greece – Cash Payments** Effective May 19, 2025, Delta airport locations in Gr | 196 | Effective May 19, 2025, Delta airport locations in Greece will be designated as | ||
| > | eece will be designated as “cashless” airports and will no longer accept cash. | > | “cashless” airports and will no longer accept cash. | ||
| 168 | 197 | ||||
| n | n | 198 | ### **Grenada – Cash Payments** | ||
| 199 | |||||
| 169 | **Grenada – Cash Payments** Effective July 28, 2025, Delta airport locations in | 200 | Effective July 28, 2025, Delta airport locations in Grenada will be designated a | ||
| > | Grenada will be designated as “cashless” airports and will no longer accept cash | > | s “cashless” airports and will no longer accept cash. | ||
| > | . | ||||
| 170 | 201 | ||||
| n | 171 | **Guatemala – Cash Payments** Effective May 19, 2025, Delta airport locations in | n | 202 | ### **Guatemala – Cash Payments** |
| > | Guatemala will be designated as “cashless” airports and will no longer accept c | ||||
| > | ash. | ||||
| 172 | 203 | ||||
| n | n | 204 | Effective May 19, 2025, Delta airport locations in Guatemala will be designated | ||
| > | as “cashless” airports and will no longer accept cash. | ||||
| 205 | |||||
| 206 | ### **Iceland – Cash Payments** | ||||
| 207 | |||||
| 173 | **Iceland – Cash Payments** Effective May 19, 2025, Delta airport locations in I | 208 | Effective May 19, 2025, Delta airport locations in Iceland will be designated as | ||
| > | celand will be designated as “cashless” airports and will no longer accept cash. | > | “cashless” airports and will no longer accept cash. | ||
| 174 | 209 | ||||
| n | n | 210 | ### **Ireland – Cash Payments** | ||
| 211 | |||||
| 175 | **Ireland – Cash Payments** Effective May 19, 2025, Delta airport locations in I | 212 | Effective May 19, 2025, Delta airport locations in Ireland will be designated as | ||
| > | reland will be designated as “cashless” airports and will no longer accept cash. | > | “cashless” airports and will no longer accept cash. | ||
| 176 | 213 | ||||
| n | n | 214 | ### **Italy – Cash Payments** | ||
| 215 | |||||
| 177 | **Italy – Cash Payments** Effective May 19, 2025, Delta airport locations in Ita | 216 | Effective May 19, 2025, Delta airport locations in Italy will be designated as “ | ||
| > | ly will be designated as “cashless” airports and will no longer accept cash. | > | cashless” airports and will no longer accept cash. | ||
| 178 | 217 | ||||
| n | n | 218 | ### **Jamaica – Cash Payments** | ||
| 219 | |||||
| 179 | **Jamaica – Cash Payments** Effective July 28, 2025, all Delta airport locations | 220 | Effective July 28, 2025, all Delta airport locations in Jamaica will now be desi | ||
| > | in Jamaica will now be designated as “cashless” and will no longer accept cash. | > | gnated as “cashless” and will no longer accept cash. | ||
| 180 | 221 | ||||
| n | 181 | **Japan – Cash Payments** | n | 222 | ### **Japan – Cash Payments** |
| 182 | 223 | ||||
| 183 | Effective June 1, 2026, Delta airport locations in Japan will be designated as “ | 224 | Effective June 1, 2026, Delta airport locations in Japan will be designated as “ | ||
| > | cashless” airports and will no longer accept cash. | > | cashless” airports and will no longer accept cash. | ||
| 184 | 225 | ||||
| n | n | 226 | ### **Mexico – Cash Payments** | ||
| 227 | |||||
| 185 | **Mexico – Cash Payments** Effective May 19, 2025, Delta airport locations in Me | 228 | Effective May 19, 2025, Delta airport locations in Mexico will be designated as | ||
| > | xico will be designated as “cashless” airports and will no longer accept cash – | > | “cashless” airports and will no longer accept cash – with the exception of the M | ||
| > | with the exception of the Mexico City (MEX) airport. | > | exico City (MEX) airport. | ||
| 186 | 229 | ||||
| n | n | 230 | ### **Morocco – Cash Payments** | ||
| 231 | |||||
| 187 | **Morocco – Cash Payments** Effective May 19, 2025, Delta airport locations in M | 232 | Effective May 19, 2025, Delta airport locations in Morocco will be designated as | ||
| > | orocco will be designated as “cashless” airports and will no longer accept cash. | > | “cashless” airports and will no longer accept cash. | ||
| 188 | 233 | ||||
| n | n | 234 | ### **New Zealand – Cash Payments** | ||
| 235 | |||||
| 189 | **New Zealand – Cash Payments** Effective May 19, 2025, Delta airport locations | 236 | Effective May 19, 2025, Delta airport locations in New Zealand will be designate | ||
| > | in New Zealand will be designated as “cashless” airports and will no longer acce | > | d as “cashless” airports and will no longer accept cash. | ||
| > | pt cash. | ||||
| 190 | 237 | ||||
| n | n | 238 | ### **Panama – Cash Payments** | ||
| 239 | |||||
| 191 | **Panama – Cash Payments** Effective May 19, 2025, Delta airport locations in Pa | 240 | Effective May 19, 2025, Delta airport locations in Panama will be designated as | ||
| > | nama will be designated as “cashless” airports and will no longer accept cash. | > | “cashless” airports and will no longer accept cash. | ||
| 192 | 241 | ||||
| n | n | 242 | ### **Peru – Cash Payments** | ||
| 243 | |||||
| 193 | **Peru – Cash Payments** Effective May 19, 2025, Delta airport locations in Peru | 244 | Effective May 19, 2025, Delta airport locations in Peru will be designated as “c | ||
| > | will be designated as “cashless” airports and will no longer accept cash. | > | ashless” airports and will no longer accept cash. | ||
| 194 | 245 | ||||
| n | n | 246 | ### **South Africa – Cash Payments** | ||
| 247 | |||||
| 195 | **South Africa – Cash Payments** Effective July 28, 2025, Delta airport location | 248 | Effective July 28, 2025, Delta airport locations in South Africa will be designa | ||
| > | s in South Africa will be designated as “cashless” airports and will no longer a | > | ted as “cashless” airports and will no longer accept cash. | ||
| > | ccept cash. | ||||
| 196 | 249 | ||||
| n | n | 250 | ### **St. Kitts – Cash Payments** | ||
| 251 | |||||
| 197 | **St. Kitts – Cash Payments** Effective July 28, 2025, Delta airport locations i | 252 | Effective July 28, 2025, Delta airport locations in St. Kitts will be designated | ||
| > | n St. Kitts will be designated as “cashless” airports and will no longer accept | > | as “cashless” airports and will no longer accept cash. | ||
| > | cash. | ||||
| 198 | 253 | ||||
| n | n | 254 | ### **St. Lucia – Cash Payments** | ||
| 255 | |||||
| 199 | **St. Lucia – Cash Payments** Effective May 19, 2025, Delta airport locations in | 256 | Effective May 19, 2025, Delta airport locations in St. Lucia will be designated | ||
| > | St. Lucia will be designated as “cashless” airports and will no longer accept c | > | as “cashless” airports and will no longer accept cash. | ||
| > | ash. | ||||
| 200 | 257 | ||||
| n | n | 258 | ### **St. Vincent – Cash Payments** | ||
| 259 | |||||
| 201 | **St. Vincent – Cash Payments** Effective July 28, 2025, Delta airport locations | 260 | Effective July 28, 2025, Delta airport locations in St. Vincent will be designat | ||
| > | in St. Vincent will be designated as “cashless” airports and will no longer acc | > | ed as “cashless” airports and will no longer accept cash. | ||
| > | ept cash. | ||||
| 202 | 261 | ||||
| n | n | 262 | ### **Sint Maarten – Cash Payments** | ||
| 263 | |||||
| 203 | **Sint Maarten – Cash Payments** Effective May 19, 2025, Delta airport locations | 264 | Effective May 19, 2025, Delta airport locations in Sint Maarten will be designat | ||
| > | in Sint Maarten will be designated as “cashless” airports and will no longer ac | > | ed as “cashless” airports and will no longer accept cash. | ||
| > | cept cash. | ||||
| 204 | 265 | ||||
| n | n | 266 | ### **Sweden – Cash Payments** | ||
| 267 | |||||
| 205 | **Sweden – Cash Payments** Effective May 19, 2025, Delta airport locations in Sw | 268 | Effective May 19, 2025, Delta airport locations in Sweden will be designated as | ||
| > | eden will be designated as “cashless” airports and will no longer accept cash. | > | “cashless” airports and will no longer accept cash. | ||
| 206 | 269 | ||||
| n | n | 270 | ### **Turks and Caicos – Cash Payments** | ||
| 271 | |||||
| 207 | **Turks and Caicos – Cash Payments** Effective May 19, 2025, Delta airport locat | 272 | Effective May 19, 2025, Delta airport locations in the Turks and Caicos will be | ||
| > | ions in the Turks and Caicos will be designated as “cashless” airports and will | > | designated as “cashless” airports and will no longer accept cash. | ||
| > | no longer accept cash. | ||||
| 208 | 273 | ||||
| n | n | 274 | ### **United Kingdom – Cash Payments** | ||
| 275 | |||||
| 209 | **United Kingdom – Cash Payments** Effective May 19, 2025, Delta airport locatio | 276 | Effective May 19, 2025, Delta airport locations in the United Kingdom will be de | ||
| > | ns in the United Kingdom will be designated as “cashless” airports and will no l | > | signated as “cashless” airports and will no longer accept cash. | ||
| > | onger accept cash. | ||||
| 210 | 277 | ||||
| n | 211 | Country- or Region-Specific Requirements | n | 278 | ## Country- or Region-Specific Requirements |
| 212 | 279 | ||||
| n | n | 280 | Expand All | ||
| 213 | Brazil Passenger Notice | 281 | ###### Brazil Passenger Notice | ||
| 214 | 282 | ||||
| 215 | Air transportation is subject to operational, weather, air traffic control, airp | 283 | Air transportation is subject to operational, weather, air traffic control, airp | ||
| > | ort, security, maintenance, and other safety-related factors that may result in | > | ort, security, maintenance, and other safety-related factors that may result in | ||
| > | delays, interruptions, schedule changes, or cancellations, even when Delta takes | > | delays, interruptions, schedule changes, or cancellations, even when Delta takes | ||
| > | reasonable measures to ensure the punctuality and regularity of its operations. | > | reasonable measures to ensure the punctuality and regularity of its operations. | ||
| 216 | 284 | ||||
| 217 | In the event of a flight disruption, passengers may be entitled to assistance an | 285 | In the event of a flight disruption, passengers may be entitled to assistance an | ||
| > | d remedies under applicable laws and regulations. Information regarding passenge | > | d remedies under applicable laws and regulations. Information regarding passenge | ||
| > | r rights in Brazil is available from the Brazilian National Civil Aviation Agenc | > | r rights in Brazil is available from the Brazilian National Civil Aviation Agenc | ||
| > | y (ANAC). | > | y (ANAC). | ||
| 218 | 286 | ||||
| n | 219 | For additional information regarding passenger rights, please refer to ANAC's pa | n | 287 | For additional information regarding passenger rights, please refer to ANAC's pa |
| > | ssenger-rights resources | > | ssenger-rights resources ("ANAC's passenger-rights resources" links to: https:// | ||
| > | www.gov.br/anac/pt-br/assuntos/passageiros/anac_passageiro/). | ||||
| 220 | 288 | ||||
| n | 221 | Last Update: October 19, 2026 | n | ||
| 222 | |||||
| 223 | Canada - Airport Improvement Fee | 289 | ###### Canada - Airport Improvement Fee | ||
| 224 | 290 | ||||
| n | 225 | Canadian airport operators (each an “Airport Operator”) are responsible for the | n | 291 | Canadian airport operators (each an “Airport Operator”) are responsible for the |
| > | development, management and operation of airports in Canada (each an “Airport”). | > | development, management and operation of airports in Canada (each an “Airport”). | ||
| > | As part of your travel from a Canadian Airport, an Airport Operator may charge | > | As part of your travel from a Canadian Airport, an Airport Operator may charge | ||
| > | an Airport Improvement Fee (the “AIF”) in connection with your departure from t | > | an Airport Improvement Fee (the “AIF”) in connection with your departure from th | ||
| > | he Airport. Additional information about the AIF is available at the applicable | > | e Airport. Additional information about the AIF is available at the applicable A | ||
| > | Airport Operator website. | > | irport Operator website. | ||
| 226 | 292 | ||||
| n | 227 | China - Flight Regularity Administrative Regulations | n | 293 | ###### China - Flight Regularity Administrative Regulations |
| 228 | 294 | ||||
| 229 | Delays and Cancellations for Flights Departing China | 295 | Delays and Cancellations for Flights Departing China | ||
| 230 | 296 | ||||
| 232 | 298 | ||||
| 233 | In the event of a flight departure delay of 60 minutes or more, or cancellation | 299 | In the event of a flight departure delay of 60 minutes or more, or cancellation | ||
| > | resulting in an overnight stay, Delta shall provide the following for ticketed c | > | resulting in an overnight stay, Delta shall provide the following for ticketed c | ||
| > | ustomers: | > | ustomers: | ||
| 234 | 300 | ||||
| n | 235 | - Amenities: | n | 301 | 1. Amenities: |
| 236 | 302 | ||||
| 237 | - If the delay or cancellation is due to circumstances within Delta’s control, c | 303 | - If the delay or cancellation is due to circumstances within Delta’s control, c | ||
| > | ustomers will be provided: | > | ustomers will be provided: | ||
| 238 | Snacks and drinks | 304 | Snacks and drinks | ||
| 243 | Discounted rate hotel voucher (on space-available basis) | 309 | Discounted rate hotel voucher (on space-available basis) | ||
| 244 | Snacks and drinks | 310 | Snacks and drinks | ||
| 245 | 311 | ||||
| n | 246 | 2.Rerouting: | n | 312 | 2. Rerouting: |
| 247 | 313 | ||||
| 248 | In the event of any delay or cancellation, Delta will reroute customers on other | 314 | In the event of any delay or cancellation, Delta will reroute customers on other | ||
| > | Delta flights to their final destinations. | > | Delta flights to their final destinations. | ||
| 249 | 315 | ||||
| 251 | 317 | ||||
| 252 | Note: In the event of a departure delay or cancellation, carrier, sales agents, | 318 | Note: In the event of a departure delay or cancellation, carrier, sales agents, | ||
| > | and ground handling agents shall give priority to disabled persons, senior citiz | > | and ground handling agents shall give priority to disabled persons, senior citiz | ||
| > | ens, pregnant persons, unaccompanied minors, and other passengers who require sp | > | ens, pregnant persons, unaccompanied minors, and other passengers who require sp | ||
| > | ecial care. | > | ecial care. | ||
| 253 | 319 | ||||
| n | 254 | Refund Request: If the customer chooses not to travel or is unable to travel due | n | 320 | Refund Request: If the customer chooses not to travel or is unable to travel due |
| > | to a delay or cancellation, the customer should visit Delta.com to complete the | > | to a delay or cancellation, the customer should visit Delta.com to complete the | ||
| > | **Cancel and Refund Application** . | > | Cancel and Refund Application. | ||
| 255 | 321 | ||||
| 256 | Departure delay less than 60 minutes: In the event of a flight departure delay o | 322 | Departure delay less than 60 minutes: In the event of a flight departure delay o | ||
| > | f 15 minutes or more, but less than 60 minutes, Delta will provide snacks and dr | > | f 15 minutes or more, but less than 60 minutes, Delta will provide snacks and dr | ||
| > | inks if appropriate under the circumstances. | > | inks if appropriate under the circumstances. | ||
| 257 | 323 | ||||
| n | 258 | Colombia – Right to Withdraw or Retract Ticket Purchase | n | 324 | ###### Colombia – Right to Withdraw or Retract Ticket Purchase |
| 259 | 325 | ||||
| 260 | 1) Withdrawal | 326 | 1) Withdrawal | ||
| 261 | 327 | ||||
| 262 | Article 1878 of the Colombia Commercial Code may provide additional protections | 328 | Article 1878 of the Colombia Commercial Code may provide additional protections | ||
| > | to passengers traveling to or from Colombia: | > | to passengers traveling to or from Colombia: | ||
| 263 | 329 | ||||
| n | 264 | Passengers may withdraw from a purchased ticket before departure by notifying De | n | 330 | Passengers may withdraw from a purchased ticket before departure by notifying De |
| > | lta or the travel agency that issued the ticket at least twenty-four (24) hours | > | lta or the travel agency that issued the ticket at least twenty-four (24) hours | ||
| > | before commencement of the flight. Delta or the travel agency, in accordance wit | > | before commencement of the flight. Delta or the travel agency, in accordance wit | ||
| > | h the fare rules, may retain a charge, which may not exceed 10% of the ticket pr | > | h the fare rules, may retain a charge, which may not exceed 10% of the ticket pr | ||
| > | ice excluding fees, taxes and administrative fees. For nonrefundable tickets pur | > | ice excluding fees, taxes and administrative fees. For nonrefundable tickets pur | ||
| > | chased during the COVID emergency, the remainder of the ticket price will be ret | > | chased during the COVID emergency, the remainder of the ticket price will be ret | ||
| > | urned to the Passenger in the form of a voucher. Unless stated otherwise by Del | > | urned to the Passenger in the form of a voucher. Unless stated otherwise by Delt | ||
| > | ta, the Passenger’s right to withdraw does not apply to promotional fares, in wh | > | a, the Passenger’s right to withdraw does not apply to promotional fares, in whi | ||
| > | ich case it will be applied in accordance with the conditions offered. | > | ch case it will be applied in accordance with the conditions offered. | ||
| 265 | 331 | ||||
| n | 266 | Vouchers will be processed within five (5) business days of the withdrawal reque | n | 332 | Vouchers will be processed within five (5) business days of the withdrawal reque |
| > | st. If the Passenger withdraws their ticket in accordance with the protocols ab | > | st. If the Passenger withdraws their ticket in accordance with the protocols abo | ||
| > | ove and the Passenger is entitled to a refund instead of a voucher, Delta or tra | > | ve and the Passenger is entitled to a refund instead of a voucher, Delta or trav | ||
| > | vel agency that issued the ticket will initiate a refund within five (5) busines | > | el agency that issued the ticket will initiate a refund within five (5) business | ||
| > | s days following Passenger’s request. The refund will be completed within thirty | > | days following Passenger’s request. The refund will be completed within thirty | ||
| > | calendar days from the Passenger’s withdrawal request. | > | calendar days from the Passenger’s withdrawal request. | ||
| 267 | 333 | ||||
| 268 | 2) Retraction For Sales through Non-Traditional and Distance-Selling Methods | 334 | 2) Retraction For Sales through Non-Traditional and Distance-Selling Methods | ||
| 269 | 335 | ||||
| 273 | 339 | ||||
| 274 | (c) It applies to only sales made using non-traditional or distance-selling meth | 340 | (c) It applies to only sales made using non-traditional or distance-selling meth | ||
| > | ods referred to in Decree 1499 of 2014. | > | ods referred to in Decree 1499 of 2014. | ||
| 275 | 341 | ||||
| n | 276 | The retraction will terminate the ticket and contract of carriage. For nonrefun | n | 342 | The retraction will terminate the ticket and contract of carriage. For nonrefund |
| > | dable tickets purchased during the COVID emergency, the remainder of the ticket | > | able tickets purchased during the COVID emergency, the remainder of the ticket p | ||
| > | price will be returned to the Passenger in the form of a voucher. Vouchers will | > | rice will be returned to the Passenger in the form of a voucher. Vouchers will b | ||
| > | be processed within five (5) business days of the retraction request. If the P | > | e processed within five (5) business days of the retraction request. If the Pass | ||
| > | assenger withdraws their ticket in accordance with the protocols above and the P | > | enger withdraws their ticket in accordance with the protocols above and the Pass | ||
| > | assenger is entitled to a refund instead of a voucher, Delta or travel agency th | > | enger is entitled to a refund instead of a voucher, Delta or travel agency that | ||
| > | at issued the ticket will initiate a refund within five (5) business days follow | > | issued the ticket will initiate a refund within five (5) business days following | ||
| > | ing Passenger’s request. Airport taxes will be refunded as part of the retractio | > | Passenger’s request. Airport taxes will be refunded as part of the retraction, | ||
| > | n, but other fees, taxes or contributions that are nonrefundable will not be ref | > | but other fees, taxes or contributions that are nonrefundable will not be refund | ||
| > | unded. The refund will be completed within thirty (30) calendar days from the Pa | > | ed. The refund will be completed within thirty (30) calendar days from the Passe | ||
| > | ssenger’s retraction request. | > | nger’s retraction request. | ||
| 277 | 343 | ||||
| 278 | For the avoidance of doubt, Delta does not engage in any non-traditional methods | 344 | For the avoidance of doubt, Delta does not engage in any non-traditional methods | ||
| > | , as defined in Decree 1499 of 2014, for the sale of airline tickets in Colombia | > | , as defined in Decree 1499 of 2014, for the sale of airline tickets in Colombia | ||
| > | . | > | . | ||
| 279 | 345 | ||||
| n | 280 | Dominican Republic Tourism Tax Refunds | n | 346 | ###### Dominican Republic Tourism Tax Refunds |
| 281 | 347 | ||||
| n | 282 | For itineraries involving travel into the Dominican Republic, certain passengers | n | 348 | For itineraries involving travel into the Dominican Republic, certain passengers |
| > | may be entitled to a refund of the Dominican Republic Tourism Tax (L8) included | > | may be entitled to a refund of the Dominican Republic Tourism Tax (L8) included | ||
| > | in the price of the ticket. Passengers exempt from this tax include Dominican R | > | in the price of the ticket. Passengers exempt from this tax include Dominican R | ||
| > | epublic citizens, residents of Dominican Republic with a residency visa, diploma | > | epublic citizens, residents of Dominican Republic with a residency visa, diploma | ||
| > | ts or citizens of countries with bilateral agreements ratified by the Congress o | > | ts or citizens of countries with bilateral agreements ratified by the Congress o | ||
| > | f Dominican Republic. If you believe you qualify for a refund, you can opt to ** | > | f Dominican Republic. If you believe you qualify for a refund, you can opt to su | ||
| > | submit a request** , directly on the website provided by the tax authority Direc | > | bmit a request, directly on the website provided by the tax authority Direccion | ||
| > | cion General de Impuestos Internos (DGII) or file the request in person at any D | > | General de Impuestos Internos (DGII) or file the request in person at any DGII r | ||
| > | GII regional office. The Airlines are not allowed to process a refund directly o | > | egional office. The Airlines are not allowed to process a refund directly or to | ||
| > | r to request it on behalf of the passenger. According to the information publish | > | request it on behalf of the passenger. According to the information published by | ||
| > | ed by the DGII in their website, the timeframe to respond the request is fifteen | > | the DGII in their website, the timeframe to respond the request is fifteen (15) | ||
| > | (15) business days upon receipt of the request. Passengers can request the refu | > | business days upon receipt of the request. Passengers can request the refund up | ||
| > | nd up to thirty (30) days after arrival into the Dominican Republic. For more in | > | to thirty (30) days after arrival into the Dominican Republic. For more informa | ||
| > | formation and additional requirements, see the website link above. The tax is no | > | tion and additional requirements, see the website link above. The tax is nonrefu | ||
| > | nrefundable, even in the case of an itinerary change, for all other passengers. | > | ndable, even in the case of an itinerary change, for all other passengers. | ||
| 283 | 349 | ||||
| n | 284 | European Notice | n | 350 | ###### European Notice |
| 285 | 351 | ||||
| n | 286 | **Air carrier liability for passengers and their baggage** | n | 352 | ### **Air carrier liability for passengers and their baggage** |
| 287 | 353 | ||||
| n | 288 | As an air carrier within the meaning of European Regulation (EC) No. 2027/97 (as | n | 354 | As an air carrier within the meaning of European Regulation (EC) No. 2027/97 (as |
| > | amended by Regulation (EC) No 889/2002), Delta Air Lines is under the obligatio | > | amended by Regulation (EC) No 889/2002), Delta Air Lines is under the obligatio | ||
| > | n to make available a summary of the main provisions governing liability for pas | > | n to make available a summary of the main provisions governing liability for pas | ||
| > | sengers and their baggage, including deadlines for filing an action for compensa | > | sengers and their baggage, including deadlines for filing an action for compensa | ||
| > | tion and the possibility of making a special declaration for baggage, to passeng | > | tion and the possibility of making a special declaration for baggage, to passeng | ||
| > | ers at all points of sale, including via the internet in relation to carriage to | > | ers at all points of sale, including via the internet in relation to carriage to | ||
| > | , from or within the European Community. Please see below for a summary of the r | > | , from or within the European Community. Please see below for a summary of the r | ||
| > | elevant provisions. In addition, more detail can be found in our **International | > | elevant provisions. In addition, more detail can be found in our International C | ||
| > | Contract of Carriage** . | > | ontract of Carriage. | ||
| 289 | 355 | ||||
| n | 290 | **Compensation in the case of death or injury** | n | 356 | ### **Compensation in the case of death or injury** |
| 291 | 357 | ||||
| 292 | There are no financial limits to the liability for passenger injury or death. Fo | 358 | There are no financial limits to the liability for passenger injury or death. Fo | ||
| > | r damages up to 113100 SDRs (approximate amount in local currency*) the air carr | > | r damages up to 113100 SDRs (approximate amount in local currency*) the air carr | ||
| > | ier cannot contest claims for compensation. Above that amount, the air carrier c | > | ier cannot contest claims for compensation. Above that amount, the air carrier c | ||
| > | an defend itself against a claim by proving that it was not negligent or otherwi | > | an defend itself against a claim by proving that it was not negligent or otherwi | ||
| > | se at fault. | > | se at fault. | ||
| 293 | 359 | ||||
| n | 294 | **Advance payments** | n | 360 | ### **Advance payments** |
| 295 | 361 | ||||
| 296 | If a passenger is killed or injured, the air carrier must make an advance paymen | 362 | If a passenger is killed or injured, the air carrier must make an advance paymen | ||
| > | t, to cover immediate economic needs, within 15 days from the identification of | > | t, to cover immediate economic needs, within 15 days from the identification of | ||
| > | the person entitled to compensation. In the event of death, this advance payment | > | the person entitled to compensation. In the event of death, this advance payment | ||
| > | shall not be less than 16000 SDRs (approximate amount in local currency*). | > | shall not be less than 16000 SDRs (approximate amount in local currency*). | ||
| 297 | 363 | ||||
| n | 298 | **Passenger delays** | n | 364 | ### **Passenger delays** |
| 299 | 365 | ||||
| 300 | In case of passenger delay, the air carrier is liable for damage unless it took | 366 | In case of passenger delay, the air carrier is liable for damage unless it took | ||
| > | all reasonable measures to avoid the damage or it was impossible to take such me | > | all reasonable measures to avoid the damage or it was impossible to take such me | ||
| > | asures. The liability for passenger delay is limited to 4694 SDRs (approximate a | > | asures. The liability for passenger delay is limited to 4694 SDRs (approximate a | ||
| > | mount in local currency*). | > | mount in local currency*). | ||
| 301 | 367 | ||||
| n | 302 | **Baggage delays** | n | 368 | ### **Baggage delays** |
| 303 | 369 | ||||
| 304 | In case of baggage delay, the air carrier is liable for damage unless it took al | 370 | In case of baggage delay, the air carrier is liable for damage unless it took al | ||
| > | l reasonable measures to avoid the damage or it was impossible to take such meas | > | l reasonable measures to avoid the damage or it was impossible to take such meas | ||
| > | ures. The liability for baggage delay is limited to 1131 SDRs (approximate amoun | > | ures. The liability for baggage delay is limited to 1131 SDRs (approximate amoun | ||
| > | t in local currency*). | > | t in local currency*). | ||
| 305 | 371 | ||||
| n | 306 | **Destruction, loss or damage to baggage** | n | 372 | ### **Destruction, loss or damage to baggage** |
| 307 | 373 | ||||
| 308 | The air carrier is liable for destruction, loss or damage to baggage up to 1131 | 374 | The air carrier is liable for destruction, loss or damage to baggage up to 1131 | ||
| > | SDRs (approximate amount in local currency*). In the case of checked baggage, it | > | SDRs (approximate amount in local currency*). In the case of checked baggage, it | ||
| > | is liable even if not at fault, unless the baggage was defective. In the case o | > | is liable even if not at fault, unless the baggage was defective. In the case o | ||
| > | f unchecked baggage, the carrier is liable only if at fault. | > | f unchecked baggage, the carrier is liable only if at fault. | ||
| 309 | 375 | ||||
| n | 310 | **Higher limits for baggage** | n | 376 | ### **Higher limits for baggage** |
| 311 | 377 | ||||
| 312 | A passenger can benefit from a higher liability limit by making a special declar | 378 | A passenger can benefit from a higher liability limit by making a special declar | ||
| > | ation at the latest at check-in and by paying a supplementary fee. | > | ation at the latest at check-in and by paying a supplementary fee. | ||
| 313 | 379 | ||||
| n | 314 | **Complaints on baggage** | n | 380 | ### **Complaints on baggage** |
| 315 | 381 | ||||
| 316 | If the baggage is damaged, delayed, lost or destroyed, the passenger must write | 382 | If the baggage is damaged, delayed, lost or destroyed, the passenger must write | ||
| > | and complain to the air carrier as soon as possible. In the case of damage to ch | > | and complain to the air carrier as soon as possible. In the case of damage to ch | ||
| > | ecked baggage, the passenger must write and complain within seven days, and in t | > | ecked baggage, the passenger must write and complain within seven days, and in t | ||
| > | he case of delay within 21 days, in both cases from the date on which the baggag | > | he case of delay within 21 days, in both cases from the date on which the baggag | ||
| > | e was placed at the passenger's disposal. | > | e was placed at the passenger's disposal. | ||
| 317 | 383 | ||||
| n | 318 | **Liability of contracting and actual carriers** | n | 384 | ### **Liability of contracting and actual carriers** |
| 319 | 385 | ||||
| 320 | If the air carrier actually performing the flight is not the same as the contrac | 386 | If the air carrier actually performing the flight is not the same as the contrac | ||
| > | ting air carrier, the passenger has the right to address a complaint or to make | > | ting air carrier, the passenger has the right to address a complaint or to make | ||
| > | a claim for damages against either. If the name or code of an air carrier is ind | > | a claim for damages against either. If the name or code of an air carrier is ind | ||
| > | icated on the ticket, that air carrier is the contracting air carrier. | > | icated on the ticket, that air carrier is the contracting air carrier. | ||
| 321 | 387 | ||||
| n | 322 | **Time limit for action** | n | 388 | ### **Time limit for action** |
| 323 | 389 | ||||
| 324 | Any action in court to claim damages must be brought within two years from the d | 390 | Any action in court to claim damages must be brought within two years from the d | ||
| > | ate of arrival of the aircraft, or from the date on which the aircraft ought to | > | ate of arrival of the aircraft, or from the date on which the aircraft ought to | ||
| > | have arrived. | > | have arrived. | ||
| 325 | 391 | ||||
| n | 326 | **Basis for the information** | n | 392 | ### **Basis for the information** |
| 327 | 393 | ||||
| 328 | The basis for the rules described above is the Montreal Convention of 28 May 199 | 394 | The basis for the rules described above is the Montreal Convention of 28 May 199 | ||
| > | 9, which is implemented in the Community by Regulation (EC) No 2027/97 (as amend | > | 9, which is implemented in the Community by Regulation (EC) No 2027/97 (as amend | ||
| > | ed by Regulation (EC) No 889/2002) and national legislation of the Member States | > | ed by Regulation (EC) No 889/2002) and national legislation of the Member States | ||
| > | ." | > | ." | ||
| 329 | 395 | ||||
| n | 330 | **Disclaimer** | n | 396 | ### **Disclaimer** |
| 331 | 397 | ||||
| 332 | This is a notice required by European Community Regulation (EC) No 2027/97 (as a | 398 | This is a notice required by European Community Regulation (EC) No 2027/97 (as a | ||
| > | mended by Regulation (EC) No 889/2002). This notice cannot be used as a basis fo | > | mended by Regulation (EC) No 889/2002). This notice cannot be used as a basis fo | ||
| > | r a claim for compensation, nor to interpret the provisions of the Regulation or | > | r a claim for compensation, nor to interpret the provisions of the Regulation or | ||
| > | the Montreal Convention, and it does not form part of the contract between the | > | the Montreal Convention, and it does not form part of the contract between the | ||
| > | carrier(s) and you. No representation is made by the carrier(s) as to the accura | > | carrier(s) and you. No representation is made by the carrier(s) as to the accura | ||
| > | cy of the contents of this notice. | > | cy of the contents of this notice. | ||
| 333 | 399 | ||||
| n | 334 | *The SDR serves as the unit of account of the International Monetary Fund and ot | n | 400 | *The SDR serves as the unit of account of the International Monetary Fund and ot |
| > | her international organizations. The value of the SDF is based on a basket of k | > | her international organizations. The value of the SDF is based on a basket of ke | ||
| > | ey international currencies, and its value changes continuously. Please visit t | > | y international currencies, and its value changes continuously. Please visit the | ||
| > | he **IMF’s web-site** to determine the current value of the SDR in your local cu | > | IMF’s web-site to determine the current value of the SDR in your local currency | ||
| > | rrency. | > | . | ||
| 335 | 401 | ||||
| n | 336 | **EU Package Travel Directive** | n | 402 | ### **EU Package Travel Directive** |
| 337 | 403 | ||||
| n | 338 | For EU residents: If you book additional travel services for your trip or holida | n | 404 | For EU residents: If you book additional travel services for your trip or holida |
| > | y via this link/these links, you will NOT benefit from rights applying to packag | > | y via this link/these links, you will NOT benefit from rights applying to packag | ||
| > | es under Directive (EU) 2015/2302. Therefore, DELTA AIR LINES will not be respon | > | es under Directive (EU) 2015/2302. Therefore, DELTA AIR LINES will not be respon | ||
| > | sible for the proper performance of those additional travel services. In case of | > | sible for the proper performance of those additional travel services. In case of | ||
| > | problems, please contact the relevant service provider. However, if you book ad | > | problems, please contact the relevant service provider. However, if you book ad | ||
| > | ditional travel services via this link/these links not later than 24 hours after | > | ditional travel services via this link/these links not later than 24 hours after | ||
| > | receiving the confirmation of the booking from DELTA AIR LINES, those travel se | > | receiving the confirmation of the booking from DELTA AIR LINES, those travel se | ||
| > | rvices will become part of a linked travel arrangement. In that case DELTA AIR L | > | rvices will become part of a linked travel arrangement. In that case DELTA AIR L | ||
| > | INES will have, as required by EU law, protection in place to refund your paymen | > | INES will have, as required by EU law, protection in place to refund your paymen | ||
| > | ts to DELTA AIR LINES for services not performed because of DELTA AIR LINES' ins | > | ts to DELTA AIR LINES for services not performed because of DELTA AIR LINES' ins | ||
| > | olvency, and, where necessary, for your repatriation. Please note that this does | > | olvency, and, where necessary, for your repatriation. Please note that this does | ||
| > | not provide a refund in the event of the insolvency of the relevant service pro | > | not provide a refund in the event of the insolvency of the relevant service pro | ||
| > | vider. Directive (EU) 2015/2302 as transposed into the national law: **https://e | > | vider. Directive (EU) 2015/2302 as transposed into the national law: https://eur | ||
| > | ur-lex.europa.eu/legal-content/EN/NIM/?uri=CELEX:32015L2302** | > | -lex.europa.eu/legal-content/EN/NIM/?uri=CELEX:32015L2302 | ||
| 339 | 405 | ||||
| 340 | Delta Air Lines has taken out insolvency protection with Swiss Re International | 406 | Delta Air Lines has taken out insolvency protection with Swiss Re International | ||
| > | SE, Niederlassung Deutschland, Arabellastraße 30, 81925 Munich, Germany. | > | SE, Niederlassung Deutschland, Arabellastraße 30, 81925 Munich, Germany. | ||
| 341 | 407 | ||||
| n | 342 | Travelers may contact this entity or, where applicable, the competent authority, | n | 408 | Travelers may contact this entity or, where applicable, the competent authority, |
| > | if the services are denied because of Delta Air Lines’ insolvency. A list of na | > | if the services are denied because of Delta Air Lines’ insolvency. A list of na | ||
| > | tional competent authorities can be found at: **https://www.iatatravelcentre.com | > | tional competent authorities can be found at: https://www.iatatravelcentre.com/p | ||
| > | /ptdauthoritylist.htm** | > | tdauthoritylist.htm | ||
| 343 | 409 | ||||
| 344 | Note: This insolvency protection does not cover contracts with parties other tha | 410 | Note: This insolvency protection does not cover contracts with parties other tha | ||
| > | n Delta Air Lines, which can be performed despite Delta Air Lines’ insolvency. | > | n Delta Air Lines, which can be performed despite Delta Air Lines’ insolvency. | ||
| 345 | 411 | ||||
| n | 346 | Directive (EU) 2015/2302 as transposed into the national law: **https://eur-lex. | n | 412 | Directive (EU) 2015/2302 as transposed into the national law: https://eur-lex.eu |
| > | europa.eu/legal-content/EN/NIM/?uri=CELEX:32015L2302** | > | ropa.eu/legal-content/EN/NIM/?uri=CELEX:32015L2302 | ||
| 347 | 413 | ||||
| n | 348 | France - Mediation Notice | n | 414 | ###### France - Mediation Notice |
| 349 | 415 | ||||
| n | 350 | If you would like to make a complaint, please contact our Customer Care team. W | n | 416 | If you would like to make a complaint, please contact our Customer Care team. We |
| > | e are here to help in any way we can and will quickly get back to you with the i | > | are here to help in any way we can and will quickly get back to you with the in | ||
| > | nformation you need. Delta Air Lines participates in Alternative Dispute Resolu | > | formation you need. Delta Air Lines participates in Alternative Dispute Resoluti | ||
| > | tion (ADR) proceedings in France before L’Association des Médiateurs Européens ( | > | on (ADR) proceedings in France before L’Association des Médiateurs Européens (AM | ||
| > | AME) (the Association of European Mediators). If you have submitted a claim to | > | E) (the Association of European Mediators). If you have submitted a claim to Cus | ||
| > | Customer Care, but are unsatisfied with the response, you may contact AME: | > | tomer Care, but are unsatisfied with the response, you may contact AME: | ||
| 351 | 417 | ||||
| 352 | - By mail: | 418 | - By mail: | ||
| 353 | 419 | ||||
| 359 | 425 | ||||
| 360 | - Online | 426 | - Online | ||
| 361 | 427 | ||||
| n | 362 | **www.mediationconso-ame.com** | n | 428 | www.mediationconso-ame.com |
| 363 | 429 | ||||
| 364 | If you have made a flight between France and the United States, you may file a c | 430 | If you have made a flight between France and the United States, you may file a c | ||
| > | omplaint with the United States Department of Transportation: | > | omplaint with the United States Department of Transportation: | ||
| 365 | 431 | ||||
| 375 | 441 | ||||
| 376 | - Online | 442 | - Online | ||
| 377 | 443 | ||||
| n | 378 | **www.transportation.gov/airconsumer** | n | 444 | www.transportation.gov/airconsumer |
| 379 | 445 | ||||
| n | 380 | France - Transmission Of Passenger Data | n | 446 | ###### France - Transmission Of Passenger Data |
| 381 | 447 | ||||
| n | 382 | In accordance with Article L 232-7 of French Internal Security Code, please be | n | 448 | In accordance with Article L 232-7 of French Internal Security Code, please be i |
| > | informed that air carriers have to transmit reservation/checking and boarding da | > | nformed that air carriers have to transmit reservation/checking and boarding dat | ||
| > | ta collected from their passengers (PNR/API) to the French national public servi | > | a collected from their passengers (PNR/API) to the French national public servic | ||
| > | ces and competent authorities for the purposes and under conditions as defined i | > | es and competent authorities for the purposes and under conditions as defined in | ||
| > | n the Decree N° 2014-1095 dated 26/09/2014 and the modifying Decree N° 2018-714 | > | the Decree N° 2014-1095 dated 26/09/2014 and the modifying Decree N° 2018-714 d | ||
| > | dated 03/08/2018. | > | ated 03/08/2018. | ||
| 383 | 449 | ||||
| 384 | Conformément à l’article L.232-7 du code de la sécurité intérieure, nous vous in | 450 | Conformément à l’article L.232-7 du code de la sécurité intérieure, nous vous in | ||
| > | formons que les transporteurs aériens sont tenus de transmettre les données de r | > | formons que les transporteurs aériens sont tenus de transmettre les données de r | ||
| > | éservations, d’enregistrement et d’embarquement de leurs passagers (PNR/API) à l | > | éservations, d’enregistrement et d’embarquement de leurs passagers (PNR/API) à l | ||
| > | ’administration française, selon les modalités de traitement et pour les finalit | > | ’administration française, selon les modalités de traitement et pour les finalit | ||
| > | és fixées par le décret n° 2014-1095 du 26/09/2014, modifié par le décret 2018-7 | > | és fixées par le décret n° 2014-1095 du 26/09/2014, modifié par le décret 2018-7 | ||
| > | 14 du 03 août 2018. | > | 14 du 03 août 2018. | ||
| 385 | 451 | ||||
| n | 386 | Germany -Arbitration Body | n | 452 | ###### Germany - Arbitration Body |
| 387 | 453 | ||||
| 388 | Delta Air Lines participates in conciliation proceedings before the arbitration | 454 | Delta Air Lines participates in conciliation proceedings before the arbitration | ||
| > | body söp (Schlichtungsstelle für den öffentlichen Personenverkehr e.V.). | > | body söp (Schlichtungsstelle für den öffentlichen Personenverkehr e.V.). | ||
| 389 | 455 | ||||
| 412 | 478 | ||||
| 413 | 10623 Berlin | 479 | 10623 Berlin | ||
| 414 | 480 | ||||
| n | 415 | **www.soep-online.de** | n | 481 | www.soep-online.de |
| 416 | 482 | ||||
| n | 417 | Guatemala - Fiscal Electronic Invoice | n | 483 | ###### Guatemala - Fiscal Electronic Invoice |
| 418 | 484 | ||||
| 419 | For customers who require a Guatemalan Fiscal Electronic Invoice due to a purcha | 485 | For customers who require a Guatemalan Fiscal Electronic Invoice due to a purcha | ||
| > | se of a ticket with Guatemala point of sale or a purchase of a ticket with a rou | > | se of a ticket with Guatemala point of sale or a purchase of a ticket with a rou | ||
| > | te originating in Guatemala: | > | te originating in Guatemala: | ||
| 420 | 486 | ||||
| 423 | - The information required to request an electronic invoice includes: | 489 | - The information required to request an electronic invoice includes: | ||
| 424 | - Ticket number: (13 digits, beginning with 006) | 490 | - Ticket number: (13 digits, beginning with 006) | ||
| 425 | 491 | ||||
| n | 426 | Date of purchase: DD/MM/YYYY | n | 492 | Date of purchase: DD/MM/YYYY |
| 427 | 493 | ||||
| 428 | The system will also allow you to enter necessary information to be included in | 494 | The system will also allow you to enter necessary information to be included in | ||
| > | the electronic invoice, such as: | > | the electronic invoice, such as: | ||
| 429 | 495 | ||||
| 435 | 501 | ||||
| 436 | If you have any additional questions, support is available within the applicatio | 502 | If you have any additional questions, support is available within the applicatio | ||
| > | n portal. | > | n portal. | ||
| 437 | 503 | ||||
| n | 438 | To request a Guatemalan Fiscal Electronic Invoice, please click here: **Guatemal | n | 504 | To request a Guatemalan Fiscal Electronic Invoice, please click here: Guatemalan |
| > | an electronic invoice** | > | electronic invoice | ||
| 439 | 505 | ||||
| n | 440 | India - Goods and Services Tax (GST) | n | 506 | ###### India - Goods and Services Tax (GST) |
| 441 | 507 | ||||
| n | 442 | Effective July 1, 2017, India has replaced the India Service Tax with a Goods an | n | 508 | Effective July 1, 2017, India has replaced the India Service Tax with a Goods an |
| > | d Services Tax (GST). If you are a business customer with an itinerary originati | > | d Services Tax (GST). If you are a business customer with an itinerary originati | ||
| > | ng in India, you may want to claim an input tax credit of the GST paid on your b | > | ng in India, you may want to claim an input tax credit of the GST paid on your b | ||
| > | ooking. In order for Delta to properly provide you an invoice, please call Delta | > | ooking. In order for Delta to properly provide you an invoice, please call Delta | ||
| > | Reservations in India at **1 800 123 6645** (Monday – Saturday, 0930hrs – 1730h | > | Reservations in India at 1 800 123 6645 (Monday – Saturday, 0930hrs – 1730hrs I | ||
| > | rs IST) to provide the following: | > | ST) to provide the following: | ||
| 443 | 509 | ||||
| 444 | - Name of your company/business | 510 | - Name of your company/business | ||
| 445 | - Registered address of your company/business (please include the State) | 511 | - Registered address of your company/business (please include the State) | ||
| 450 | 516 | ||||
| 451 | If you have booked a ticket during the 1st-15th of any month, please provide the | 517 | If you have booked a ticket during the 1st-15th of any month, please provide the | ||
| > | details by the 17th of that same month. If you have booked a ticket during the | > | details by the 17th of that same month. If you have booked a ticket during the | ||
| > | 16th-30th/31st of any month, please provide the details by the 2nd of the follow | > | 16th-30th/31st of any month, please provide the details by the 2nd of the follow | ||
| > | ing month. | > | ing month. | ||
| 452 | 518 | ||||
| n | 453 | Please email us at **IndiaGST@delta.com** if you have any questions. | n | 519 | Please email us at IndiaGST@delta.com if you have any questions. |
| 454 | 520 | ||||
| n | 455 | Israel – Consumer Protection Law | n | 521 | ###### Israel – Consumer Protection Law |
| 456 | 522 | ||||
| n | 457 | According to the Israeli Consumer Protection Law, 5741-1981, sales transactions | n | 523 | According to the Israeli Consumer Protection Law, 5741-1981, sales transactions |
| > | which take place in Israel may be cancelled within fourteen (14) days of the tra | > | which take place in Israel may be cancelled within fourteen (14) days of the tra | ||
| > | nsaction date, but not less than seven (7) working days before the departure dat | > | nsaction date, but not less than seven (7) working days before the departure dat | ||
| > | e of the first flight of an itinerary. “Sales transactions” include the purchas | > | e of the first flight of an itinerary. “Sales transactions” include the purchase | ||
| > | e of (i) “non-refundable” tickets in all classes of service, including Basic Eco | > | of (i) “non-refundable” tickets in all classes of service, including Basic Econ | ||
| > | nomy, that are to/from Israel (“ **Standalone Tickets** ”), (ii) any ancillary s | > | omy, that are to/from Israel (“Standalone Tickets”), (ii) any ancillary services | ||
| > | ervices separately purchased in connection with such non-refundable tickets (“ * | > | separately purchased in connection with such non-refundable tickets (“Separate | ||
| > | *Separate Ancillaries** ”), and (iii) any “package”, “bundled”, or “flexible” no | > | Ancillaries”), and (iii) any “package”, “bundled”, or “flexible” non-refundable | ||
| > | n-refundable tickets, where ancillary services are included in the price of the | > | tickets, where ancillary services are included in the price of the ticket, in al | ||
| > | ticket, in all classes of service, including Basic Economy, that are to/from Isr | > | l classes of service, including Basic Economy, that are to/from Israel (“Flexibl | ||
| > | ael (“ **Flexible Tickets** ”). | > | e Tickets”). | ||
| 458 | 524 | ||||
| n | 459 | Cancellation of the booking (and any related ancillary services purchased in con | n | 525 | Cancellation of the booking (and any related ancillary services purchased in con |
| > | nection with the booking) and a claim for refund must be submitted in writing. | > | nection with the booking) and a claim for refund must be submitted in writing. W | ||
| > | Where a passenger has purchased: | > | here a passenger has purchased: | ||
| 460 | 526 | ||||
| 461 | - A Standalone Ticket and related Separate Ancillaries, the passenger may cancel | 527 | - A Standalone Ticket and related Separate Ancillaries, the passenger may cancel | ||
| > | one or more related Separate Ancillaries without being required to cancel all r | > | one or more related Separate Ancillaries without being required to cancel all r | ||
| > | elated Separate Ancillaries or the underlying Standalone Ticket. | > | elated Separate Ancillaries or the underlying Standalone Ticket. | ||
| 462 | - A Flexible Ticket, the passenger may only cancel the full Flexible Ticket (and | 528 | - A Flexible Ticket, the passenger may only cancel the full Flexible Ticket (and | ||
| > | not any individual ancillary services included as part of the Flexible Ticket). | > | not any individual ancillary services included as part of the Flexible Ticket). | ||
| 463 | 529 | ||||
| n | 464 | If the conditions listed above are satisfied, a refund will be credited to the p | n | 530 | If the conditions listed above are satisfied, a refund will be credited to the p |
| > | assenger's account, less a “ **Cancellation Fee** ”. This Cancellation Fee is t | > | assenger's account, less a “Cancellation Fee”. This Cancellation Fee is the less | ||
| > | he lesser of (i) five percent (5%) of the total fare of each cancelled ticket (i | > | er of (i) five percent (5%) of the total fare of each cancelled ticket (includin | ||
| > | ncluding, in the case of Standalone Tickets, the fees for any Separate Ancillari | > | g, in the case of Standalone Tickets, the fees for any Separate Ancillaries asso | ||
| > | es associated with the Standalone Ticket that are being canceled), or (ii) NIS 1 | > | ciated with the Standalone Ticket that are being canceled), or (ii) NIS 100 per | ||
| > | 00 per ticket. | > | ticket. | ||
| 465 | 531 | ||||
| n | 466 | As it relates to Cancellation Fees associated with Separate Ancillaries, where a | n | 532 | As it relates to Cancellation Fees associated with Separate Ancillaries, where a |
| > | cancelled booking includes multiple passengers and Separate Ancillaries purchas | > | cancelled booking includes multiple passengers and Separate Ancillaries purchas | ||
| > | ed as part of the same booking, this Cancellation Fee will apply to each passeng | > | ed as part of the same booking, this Cancellation Fee will apply to each passeng | ||
| > | er under the booking, unless the Separate Ancillaries are purchased by one passe | > | er under the booking, unless the Separate Ancillaries are purchased by one passe | ||
| > | nger. In that case, the Cancellation Fee associated with those Separate Ancilla | > | nger. In that case, the Cancellation Fee associated with those Separate Ancillar | ||
| > | ries will be setoff against the refund for that specific passenger only. | > | ies will be setoff against the refund for that specific passenger only. | ||
| 467 | 533 | ||||
| n | 468 | The Israeli Consumer Protection Law (" **CPL"** ) and Consumer Protection Regula | n | 534 | The Israeli Consumer Protection Law ("CPL") and Consumer Protection Regulations |
| > | tions (" **CPR** ") both provide for extended refund periods following purchase | > | ("CPR") both provide for extended refund periods following purchase that superse | ||
| > | that supersede DL's ticketing restrictions. | > | de DL's ticketing restrictions. | ||
| 469 | 535 | ||||
| n | 470 | Israel - Notice to Passengers on the Transfer of Data | n | 536 | ###### Israel - Notice to Passengers on the Transfer of Data |
| 471 | 537 | ||||
| n | 472 | We hereby inform you that Delta Air Lines, Inc. is obliged by the Law on Powers | n | 538 | We hereby inform you that Delta Air Lines, Inc. is obliged by the Law on Powers |
| > | of Collection and Analysis of Data Regarding Passengers Entering or Leaving Isra | > | of Collection and Analysis of Data Regarding Passengers Entering or Leaving Isra | ||
| > | el (hereby – The Law), to submit data that it has acquired in the course of the | > | el (hereby – The Law), to submit data that it has acquired in the course of the | ||
| > | ticket reservation process, to the National Center for Passenger Data Analysis ( | > | ticket reservation process, to the National Center for Passenger Data Analysis ( | ||
| > | hereby – The Center). That data may be used by the authorities enumerated in the | > | hereby – The Center). That data may be used by the authorities enumerated in the | ||
| > | Law for the purpose set in the Law: combating terrorism, securing air travel, c | > | Law for the purpose set in the Law: combating terrorism, securing air travel, c | ||
| > | ombating serious crime, improving border control and protecting public health. S | > | ombating serious crime, improving border control and protecting public health. S | ||
| > | uch data shall be retained for the time periods set in the Law. You may find fur | > | uch data shall be retained for the time periods set in the Law. You may find fur | ||
| > | ther information, including information regarding the protection of the data, as | > | ther information, including information regarding the protection of the data, as | ||
| > | well as the full text of the Law, at **the Center’s website** . | > | well as the full text of the Law, at the Center’s website. | ||
| 473 | 539 | ||||
| 474 | הרינו להודיעך כי חברת דלתא איירליינס מחויבת על פי חוק סמכויות לאיסוף ואבחון של נ | 540 | הרינו להודיעך כי חברת דלתא איירליינס מחויבת על פי חוק סמכויות לאיסוף ואבחון של נ | ||
| > | תוני נוסעים הנכנסים לישראל או היוצאים ממנה, התשפ"ג-2023 )להלן – החוק), להעביר נת | > | תוני נוסעים הנכנסים לישראל או היוצאים ממנה, התשפ"ג-2023 )להלן – החוק), להעביר נת | ||
| > | ונים שהצטברו בידיה במסגרת הזמנת כרטיס הטיסה, לידי המרכז הלאומי לאבחון נתוני נוסע | > | ונים שהצטברו בידיה במסגרת הזמנת כרטיס הטיסה, לידי המרכז הלאומי לאבחון נתוני נוסע | ||
| > | ים. נתונים אלה עשויים לשמש את הרשויות הקבועות בחוק למטרות ולשימושים הקבועים בחוק | > | ים. נתונים אלה עשויים לשמש את הרשויות הקבועות בחוק למטרות ולשימושים הקבועים בחוק | ||
| > | : מאבק בטרור, ביטחון התעופה, מאבק בפשיעה חמורה, שיפור מערך ביקורת הגבולות בתחנות | > | : מאבק בטרור, ביטחון התעופה, מאבק בפשיעה חמורה, שיפור מערך ביקורת הגבולות בתחנות | ||
| > | הכניסה לישראל והגנה על בריאות הציבור. נתונים כאמור יישמרו לתקופות הקבועות בחוק. | > | הכניסה לישראל והגנה על בריאות הציבור. נתונים כאמור יישמרו לתקופות הקבועות בחוק. | ||
| > | ניתן לקבל מידע נוסף, לרבות לעניין האמצעים להגנה על המידע וכן העתק של החוק, באתר | > | ניתן לקבל מידע נוסף, לרבות לעניין האמצעים להגנה על המידע וכן העתק של החוק, באתר | ||
| > | האינטרנט של המרכז הלאומי לאבחון נתוני נוסעים | > | האינטרנט של המרכז הלאומי לאבחון נתוני נוסעים | ||
| 475 | 541 | ||||
| n | 476 | Japan - fuel surcharges | n | 542 | ###### Japan - Fuel Surcharges |
| 477 | 543 | ||||
| 478 | One-way fuel surcharges are applied to tickets exiting Japan for certain interna | 544 | One-way fuel surcharges are applied to tickets exiting Japan for certain interna | ||
| > | tional destinations. | > | tional destinations. | ||
| 479 | 545 | ||||
| n | 480 | ONE WAY SURCHARGE AMOUNT PER PERSON | n | 546 | **One Way Surcharge Amount Per Person** |
| 481 | 547 | ||||
| 482 | Route | 548 | Route | ||
| 483 | 549 | ||||
| 484 | Tickets issued on or | 550 | Tickets issued on or | ||
| n | 485 | before November 1, 2026: | n | 551 | before November 1, 2026: |
| 486 | 552 | ||||
| 487 | Tickets issued on or | 553 | Tickets issued on or | ||
| n | 488 | after November 2, 2026: | n | 554 | after November 2, 2026: |
| 489 | 555 | ||||
| 490 | Japan - North America | 556 | Japan - North America | ||
| 491 | Japan - Central and South America | 557 | Japan - Central and South America | ||
| 500 | 566 | ||||
| 501 | JPY 38,500 | 567 | JPY 38,500 | ||
| 502 | 568 | ||||
| n | 503 | *Subject to Government Approval | n | ||
| 504 | |||||
| 505 | For additional information regarding fuel surcharges in Japan, please contact th | 569 | For additional information regarding fuel surcharges in Japan, please contact th | ||
| > | e Reservation Center in Japan. | > | e Reservation Center in Japan. | ||
| 506 | 570 | ||||
| n | 507 | **Fuel surcharge revision | n | 571 | Fuel surcharge revision |
| 508 | **The fuel surcharge will be reviewed every two months for all flights from/to J | 572 | The fuel surcharge will be reviewed every two months for all flights from/to Jap | ||
| > | apan. The fuel surcharge could be changed in the future depending on the fuel pr | > | an. The fuel surcharge could be changed in the future depending on the fuel pric | ||
| > | ice. | > | e. | ||
| 509 | The fuel surcharge is applicable for adults, children and infants with seats. | 573 | The fuel surcharge is applicable for adults, children and infants with seats. | ||
| 510 | The fuel surcharge does not apply to infants without seats. | 574 | The fuel surcharge does not apply to infants without seats. | ||
| 511 | If the trailing two-calendar-month average of Singapore Kerosene-type jet fuel | 575 | If the trailing two-calendar-month average of Singapore Kerosene-type jet fuel p | ||
| > | price becomes above JPY6,000* per barrel, Delta will apply the fuel surcharge. | > | rice becomes above JPY6,000* per barrel, Delta will apply the fuel surcharge. | ||
| 512 | 576 | ||||
| 513 | Depending on the approval status of the relevant governments, the applicable amo | 577 | Depending on the approval status of the relevant governments, the applicable amo | ||
| > | unt, timing of the revision, and the period of application may vary. | > | unt, timing of the revision, and the period of application may vary. | ||
| 514 | 578 | ||||
| 515 | _*Converted from USD to JPY using the two-month average of the daily exchange ra | 579 | _*Converted from USD to JPY using the two-month average of the daily exchange ra | ||
| > | te as set by the Bank of Japan, for the same two-month evaluation period._ | > | te as set by the Bank of Japan, for the same two-month evaluation period._ | ||
| 516 | 580 | ||||
| n | 517 | Japan - Traveling from Japan - Electronic Devices Containing Lithium Batteries | n | 581 | ###### Japan - Traveling from Japan - Electronic Devices Containing Lithium Batt |
| > | eries | ||||
| 518 | 582 | ||||
| 519 | Portable Electronic Devices Containing Lithium Batteries as Checked Baggage | 583 | Portable Electronic Devices Containing Lithium Batteries as Checked Baggage | ||
| 520 | 584 | ||||
| 529 | 593 | ||||
| 530 | Thank you for your understanding and cooperation. | 594 | Thank you for your understanding and cooperation. | ||
| 531 | 595 | ||||
| n | 532 | Please see Delta's **Baggage Policies** and **Restricted Items** for more inform | n | 596 | Please see Delta's Baggage Policies and Restricted Items for more information. |
| > | ation. | ||||
| 533 | 597 | ||||
| n | 534 | Korea - Cancellation Fees for Tickets on Flights Departing from Korea and Consum | n | 598 | ###### Korea - Cancellation Fees for Tickets on Flights Departing from Korea and |
| > | er Protections | > | Consumer Protections | ||
| 535 | 599 | ||||
| n | 536 | For Korean customers who have purchased a ticket from Delta on or after February | n | 600 | For Korean customers who have purchased a ticket from Delta on or after February |
| > | 1, 2017, for travel on a Delta international flight departing from Korea, if th | > | 1, 2017, for travel on a Delta international flight departing from Korea, if th | ||
| > | e customer cancels the ticket 61 days or more before the departure date, the cus | > | e customer cancels the ticket 61 days or more before the departure date, the cus | ||
| > | tomer will be entitled to a full refund of the purchase price, with no cancellat | > | tomer will be entitled to a full refund of the purchase price, with no cancellat | ||
| > | ion fee. This policy takes precedence over the terms of Delta’s International C | > | ion fee. This policy takes precedence over the terms of Delta’s International Co | ||
| > | ontract of Carriage. Excludes SkyMiles Award Travel tickets and Group tickets. | > | ntract of Carriage. Excludes SkyMiles Award Travel tickets and Group tickets. | ||
| 537 | 601 | ||||
| 538 | Consumer Protections: | 602 | Consumer Protections: | ||
| 539 | 603 | ||||
| n | 540 | - **Damage redress for air customers** | n | 604 | - Damage redress for air customers |
| 541 | - **Customer service and contingency plans** | 605 | - Customer service and contingency plans | ||
| 542 | - **Aircraft Registration** | 606 | - Aircraft Registration | ||
| 543 | 607 | ||||
| n | 544 | Mexico - Fiscal Electronic Invoice (CFDI) (FACTURA) and Tourism Tax Refunds | n | 608 | ###### Mexico - Fiscal Electronic Invoice (CFDI) (FACTURA) and Tourism Tax Refun |
| > | ds | ||||
| 545 | 609 | ||||
| 546 | For customers who require a Mexican Fiscal Electronic Invoice for deductibility | 610 | For customers who require a Mexican Fiscal Electronic Invoice for deductibility | ||
| > | purposes. | > | purposes. | ||
| 547 | 611 | ||||
| 553 | 617 | ||||
| 554 | Ticket number: (13 digits, beginning with 006) | 618 | Ticket number: (13 digits, beginning with 006) | ||
| 555 | 619 | ||||
| n | 556 | Date of purchase: DD/MM/YYYY | n | 620 | Date of purchase: DD/MM/YYYY |
| 557 | 621 | ||||
| 558 | The system will also allow you to enter necessary information to be included in | 622 | The system will also allow you to enter necessary information to be included in | ||
| > | the electronic invoice, such as: | > | the electronic invoice, such as: | ||
| 559 | 623 | ||||
| 569 | 633 | ||||
| 570 | If you have any additional questions, support is available within the applicatio | 634 | If you have any additional questions, support is available within the applicatio | ||
| > | n portal. | > | n portal. | ||
| 571 | 635 | ||||
| n | 572 | To request a Mexican Fiscal Electronic Invoice (CFDI), please click here: **FACT | n | 636 | To request a Mexican Fiscal Electronic Invoice (CFDI), please click here: FACTUR |
| > | URACION ELECTRONICA** | > | ACION ELECTRONICA | ||
| 573 | 637 | ||||
| 574 | Tourism Tax Refunds: | 638 | Tourism Tax Refunds: | ||
| 575 | 639 | ||||
| n | 576 | For itineraries involving travel into Mexico, certain passengers may be entitled | n | 640 | For itineraries involving travel into Mexico, certain passengers may be entitled |
| > | to a refund of the Mexico Tourism Tax (UK) included in the price of the ticket. | > | to a refund of the Mexico Tourism Tax (UK) included in the price of the ticket. | ||
| > | Passengers exempt from this tax include Mexican citizens, residents of Mexico | > | Passengers exempt from this tax include Mexican citizens, residents of Mexico w | ||
| > | with a residency visa, and infants under the age of 2. If you believe you qual | > | ith a residency visa, and infants under the age of 2. If you believe you qualify | ||
| > | ify for a refund, please submit a request **online** or see our **Refunds FAQs** | > | for a refund, please submit a request online or see our Refunds FAQs for other | ||
| > | for other ways to do so. You will need to provide us with proof of your exempt | > | ways to do so. You will need to provide us with proof of your exemption. All con | ||
| > | ion. All conditions in Delta’s contract of carriage governing refunds apply. | > | ditions in Delta’s contract of carriage governing refunds apply. | ||
| 577 | 641 | ||||
| n | 578 | Philippines - Fuel Surcharge | n | 642 | ###### Philippines - Fuel Surcharge |
| 579 | 643 | ||||
| 580 | A fuel surcharge of $7 USD to Japan and $24 to Honolulu, including the whole of | 644 | A fuel surcharge of $7 USD to Japan and $24 to Honolulu, including the whole of | ||
| > | Area 1, will be applied on tickets from the Philippines as per Civil Aeronautics | > | Area 1, will be applied on tickets from the Philippines as per Civil Aeronautics | ||
| > | Board approval no. EP-19-1582-HED042019-096-PFS from May 1, 2019, through June | > | Board approval no. EP-19-1582-HED042019-096-PFS from May 1, 2019, through June | ||
| > | 30, 2019. The fuel surcharge in effect on the day of ticketing shall be applied | > | 30, 2019. The fuel surcharge in effect on the day of ticketing shall be applied | ||
| > | and shall be the same for all passengers except infants not occupying seats. Whe | > | and shall be the same for all passengers except infants not occupying seats. Whe | ||
| > | n an unused portion of the ticket is refunded, the fuel surcharge collected for | > | n an unused portion of the ticket is refunded, the fuel surcharge collected for | ||
| > | such sector/s will be refunded in full and when a ticket is rebooked and fuel su | > | such sector/s will be refunded in full and when a ticket is rebooked and fuel su | ||
| > | rcharged was previously collected, the fuel surcharge will be adjusted to the pr | > | rcharged was previously collected, the fuel surcharge will be adjusted to the pr | ||
| > | evailing rate at the time it was rebooked. | > | evailing rate at the time it was rebooked. | ||
| 581 | 645 | ||||
| n | 582 | Philippines - Overseas Workers/International Service Charge (Li) Exemption | n | 646 | ###### Philippines - Overseas Workers/International Service Charge (Li) Exemptio |
| > | n | ||||
| 583 | |||||
| 584 | Overseas Filipino Workers Fare tickets (net of the Passenger Service Charge (PSC | ||||
| > | )) are available through Delta Reservations or a travel agent. If you wish to p | ||||
| > | urchase a ticket online at delta.com, your ticket will include the PSC, but you | ||||
| > | may claim a PSC refund at the Manila International Airport (MNL) during check-in | ||||
| > | or at MIAA refund counters. In all cases, the customer must provide the necessa | ||||
| > | ry exemption certificate during check-in at MNL, in accordance with MIAA rules. | ||||
| 585 | |||||
| 586 | Philippines - passenger service charge | ||||
| 587 | 647 | ||||
| 588 | Overseas Filipino Workers Fare tickets (net of the Passenger Service Charge (PSC | 648 | Overseas Filipino Workers Fare tickets (net of the Passenger Service Charge (PSC | ||
| > | )) are available through Delta Reservations or a travel agent. If you wish to pu | > | )) are available through Delta Reservations or a travel agent. If you wish to pu | ||
| > | rchase a ticket online at delta.com, your ticket will include the PSC, but you m | > | rchase a ticket online at delta.com, your ticket will include the PSC, but you m | ||
| > | ay claim a PSC refund at the Manila International Airport (MNL) during check-in | > | ay claim a PSC refund at the Manila International Airport (MNL) during check-in | ||
| > | or at MIAA refund counters. In all cases, the customer must provide the necessar | > | or at MIAA refund counters. In all cases, the customer must provide the necessar | ||
| > | y exemption certificate during check-in at MNL, in accordance with MIAA rules. | > | y exemption certificate during check-in at MNL, in accordance with MIAA rules. | ||
| 589 | 649 | ||||
| n | n | 650 | ###### Philippines - Passenger Service Charge | ||
| 651 | |||||
| 652 | Overseas Filipino Workers Fare tickets (net of the Passenger Service Charge (PSC | ||||
| > | )) are available through Delta Reservations or a travel agent. If you wish to pu | ||||
| > | rchase a ticket online at delta.com, your ticket will include the PSC, but you m | ||||
| > | ay claim a PSC refund at the Manila International Airport (MNL) during check-in | ||||
| > | or at MIAA refund counters. In all cases, the customer must provide the necessar | ||||
| > | y exemption certificate during check-in at MNL, in accordance with MIAA rules. | ||||
| 653 | |||||
| 590 | Taipei - Consumer Protection Act | 654 | ###### Taipei - Consumer Protection Act | ||
| 591 | 655 | ||||
| 592 | Refunds Are Not Available For Tickets Purchased From Distance Sales | 656 | Refunds Are Not Available For Tickets Purchased From Distance Sales | ||
| 593 | 657 | ||||
| 594 | In accordance with Article 19(1) of the Consumer Protection Act and Article 2(7) | 658 | In accordance with Article 19(1) of the Consumer Protection Act and Article 2(7) | ||
| > | of the Regulations on Reasonable Matters as Exceptions to Rescind the Distance | > | of the Regulations on Reasonable Matters as Exceptions to Rescind the Distance | ||
| > | Sales, if the customer purchases a ticket from distance sales, such as Delta’s w | > | Sales, if the customer purchases a ticket from distance sales, such as Delta’s w | ||
| > | ebsite, the customer cannot request a refund for any reason after the customer m | > | ebsite, the customer cannot request a refund for any reason after the customer m | ||
| > | ade use of the passenger services. | > | ade use of the passenger services. | ||
| t | t | 659 | |||
| 660 | Next | ||||
| 661 | |||||
| 662 | |||||
| 663 | Advertising Terms | ||||