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Articles in this section
- Is the Terms of Service an agreement between Organizers and members?
- Payment Policies
- Terms of Service
- Terms of Service (3/28/17)
- Meetup API license terms
- Sponsorship Program - Organizer Terms of Service
- Privacy Policy
- Impressum
- Becoming a Meetup affiliate
- Cookie Policy (3/28/17)
- See more

# Payment Policies

In general, group organizers set their own policies for member dues and event fees , including when a member is eligible for a refund.

## Prohibited Payments

**Meetup’s integrated payment processors ** **cannot** ** be used to process payments for the following activities:**

- Adult content, escort services, or sex solicitation
- Drugs, alcohol, tobacco, drug paraphernalia, or similar items
- Gambling or betting
- Weapons, ammunition, or weaponry accessories
- Multi-level marketing businesses, pyramid or Ponzi schemes
- Unlawful activities or items, or the promotion of unlawful activities or items

## Refund guidance for organizers

At a minimum, Meetup advises organizers to provide refunds to members under the following circumstances:

### Annual member dues

- The group was closed (or a member was removed from the group) _within 3 months_ of payment, and the member account is in good standing (e.g., not blocked from the platform); OR
- There have been no scheduled events _within 3 months _since a member paid to join the group, and the member account is in good standing.

### Monthly member dues

- Refund a member’s most recent monthly member dues if the group was closed (or a member was removed from the group) _within 1 week_ of payment, and the member account is in good standing.
- Refund a member’s most recent 3 months of monthly member dues if the group has not held an event _within 3 months _of payment, and the member account is in good standing.

### Ticketing fees for upcoming events

- The group was closed before the event takes place, and the member account is in good standing; OR
- The event was rescheduled or canceled, the member can no longer attend the event, and the member account is in good standing; OR
- The member was removed from the group before the event takes place, and the member account is in good standing.

## Refund guidance for members

### Start by asking the organizer

To pursue a refund, start by requesting a refund from the organizer. Locate the transaction in question and select **Contact organizer for refund**. For more specific information, see this article in the Help Center .

### Seeking assistance from Meetup

If the organizer does not issue a refund, you may contact Meetup’s Trust & Safety team to ask them to review the payment dispute.

Meetup can only issue a refund **if a member has used our integrated payment processor, Stripe**, to make the payment in question. Meetup cannot resolve disputes regarding payments that are made outside the Meetup platform, in cash, or using a payment processor other than Stripe. However, even when Meetup cannot issue a refund itself, our team may try to help you obtain a refund from the organizer.

Our team will issue a refund (if the payment was made through the Meetup platform using Stripe) or try to get you a refund from the organizer (if the payment was made any other way) under the following circumstances:

- Meetup advises an organizer to provide a refund in that situation (see _**Refund Guidance for Organizers**_); OR
- The refund policies for that specific group state that a refund is available under the circumstances, and the member account is in good standing; OR
- Meetup’s Trust & Safety team determines that the refund is in the best interest of maintaining the integrity of the Meetup platform, to moderate fraud, misuse, or risk.

### What payments will Meetup not assist in refunding?

- **Optional member fees** - If dues are not required to join the group or attend an event, it is the member’s choice whether to pay the fees and Meetup will not assist in obtaining a refund.
- **Member dues that automatically renew** - Members agree to automatic renewal of member dues payments upon their initial payment to the group. Refunds will not be issued as a result of failure to turn off renewal.
- **Fees for an event that didn’t meet your expectations** - Meetup will not help you obtain a refund simply because an event did not meet your expectations.

In these situations, you can still request a refund from the organizer by locating the transaction in question and selecting **Contact organizer for refund**. For more specific information, see this article in the Help Center .