Side-by-side diff
Microsoft Store — owned by Microsoft Corporation — Refund Policy
| Snapshot 2026-05-21 00:05 UTC | Snapshot 2026-05-24 14:33 UTC | ||||
|---|---|---|---|---|---|
| n | 1 | Accounts | n | 1 | # Get a refund for apps and games purchased from Microsoft Store |
| 2 | 2 | ||||
| n | 3 | Payment and billing | n | 3 | Applies To Microsoft account dashboard |
| 4 | |||||
| 5 | Payment and billing | ||||
| 6 | |||||
| 7 | Get a refund for apps and games purchased from Microsoft Store | ||||
| 8 | |||||
| 9 | # Get a refund for apps and games purchased from Microsoft Store | ||||
| 10 | 4 | ||||
| 11 | If you purchased a game or app from Microsoft, you may be able to request a refu | 5 | If you purchased a game or app from Microsoft, you may be able to request a refu | ||
| > | nd. | > | nd. | ||
| 12 | 6 | ||||
| 13 | To request a refund on apps and games for use on **Xbox** , go to Request a refu | 7 | To request a refund on apps and games for use on **Xbox** , go to Request a refu | ||
| > | nd for digital games . To learn about refund eligibility, select a tab below. | > | nd for digital games . To learn about refund eligibility, select a tab below. | ||
| 14 | 8 | ||||
| n | 15 | Apps on a PC Games on a PC | n | 9 | - Apps on a PC |
| 10 | - Games on a PC | ||||
| 16 | 11 | ||||
| 17 | ## How to request a refund for Microsoft Store apps on a Windows PC | 12 | ## How to request a refund for Microsoft Store apps on a Windows PC | ||
| 18 | 13 | ||||
| 20 | 15 | ||||
| 21 | For detailed info about return and refund policies, see Microsoft Terms of Sale | 16 | For detailed info about return and refund policies, see Microsoft Terms of Sale | ||
| > | . | > | . | ||
| 22 | 17 | ||||
| n | 23 | **Notes:** | n | 18 | Note |
| 24 | 19 | ||||
| 25 | - If you don't recognize a charge on your account, you can now investigate it on | 20 | - If you don't recognize a charge on your account, you can now investigate it on | ||
| > | the Manage your payments page of your Microsoft account dashboard. Learn more. | > | the Manage your payments page of your Microsoft account dashboard. Learn more. | ||
| 26 | - In Australia, this return information does not affect any remedy you may have | 21 | - In Australia, this return information does not affect any remedy you may have | ||
| > | under the Australian Consumer Law. Please refer to Microsoft and the Australian | > | under the Australian Consumer Law. Please refer to Microsoft and the Australian | ||
| > | Consumer Law for details of your rights under the Australian Consumer Law. | > | Consumer Law for details of your rights under the Australian Consumer Law. | ||
| 34 | 29 | ||||
| 35 | When you request a refund, it may take 72 hours to process the request. We'll co | 30 | When you request a refund, it may take 72 hours to process the request. We'll co | ||
| > | ntact you with updates, or you can check the **Refund status** tab. | > | ntact you with updates, or you can check the **Refund status** tab. | ||
| 36 | 31 | ||||
| n | 37 | **Notes:** | n | 32 | Note |
| 38 | 33 | ||||
| 39 | - Online returns are not available in all markets. If you cannot request a retur | 34 | - Online returns are not available in all markets. If you cannot request a retur | ||
| > | n online, please contact Sales support. | > | n online, please contact Sales support. | ||
| 40 | - Single items from within a bundle cannot be returned. | 35 | - Single items from within a bundle cannot be returned. | ||
| 53 | **Contact Support** | 48 | **Contact Support** | ||
| 54 | 49 | ||||
| 55 | Get fast, automated support, 24/7 from Xbox Support . | 50 | Get fast, automated support, 24/7 from Xbox Support . | ||
| t | 56 | t | |||
| 57 | | ||||
| 58 | |||||
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